Microsoft Planner iOS App Not Syncing

Question

Microsoft Planner iOS App Not Syncing

Poore, Ben 0

The mobile app (iOS) does not sync with the desktop app - using planner within the Teams App. The logos also look different so I am not sure if the app has been updated.

2 answers

Your answer

Answer 1

Hello @Poore, Ben

Welcome to Q&A forum!

I’ve double-checked and noticed that Microsoft Planner has a different logo on the mobile app compared to the desktop app, as you can see in these images.

Microsoft Planner for IOS:

User's image

Microsoft Planner in Teams

User's image

In this case, Sync issues can happen if the Iphone app isn’t updated or if two people edit the same task at the same time on different platforms, causing conflicts.

Here are some troubleshooting steps that you can do to fix this sync issue:

Make sure that you are signed in to the same Microsoft account on both your iPhone and Planner in Teams.
You can press and hold on the Planner app screen and pull it down to force a reload. This will trigger syncing between your Iphone and your Planner desktop
You may try logging out and logging back in to the Planner app on your iPhone then check if it still has sync issue
If the issue persists, try uninstalling and reinstalling the Planner app on your iPhone.

For your information: Microsoft Planner for iOS help - Microsoft Support

Who can use Planner for iOS?

*People who have a Microsoft 365 work or school subscription. Unfortunately, you can't use Planner with a Microsoft 365 personal (for example: ******@outlook.com or *****@hotmail.com) or government subscription.

I’d really appreciate it if you could take a moment to review the information and share your thoughts.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Answer 2

Poore, Ben 0

I tried the steps listed above but it did not work. Below are screenshots of my computer and my app to show the difference.

Alina-Le 4,600 Reputation points Microsoft External Staff Moderator

2025-09-25T13:51:36.7033333+00:00
Hello @Poore, Ben

Thank you for your update.

I completely understand how inconvenient it can be when your Planner app doesn’t sync properly between your iPhone and computer. I appreciate your patience while we work through this together.

I’ve tested the sync behavior on my iPhone using this version of the Planner app, and everything appears to be working normally.

To help identify the root cause of the issue you're experiencing, I’d like to confirm a few more details:

Could you please share the version number of your Planner app on iOS?

Have you already tried reinstalling the Planner app and followed all four troubleshooting steps I previously shared?

Are you using a MacBook or a different desktop operating system?

(Some sync issues can be related to OS compatibility, which may affect how quickly Planner updates across devices.)

Once I have this information, I’ll be able to investigate further and provide more targeted support.

Besides, you can check Teams Integration by trying to create a new planner:

Open Teams on desktop and go to the Planner tab.

Make a small change (e.g., add a task), then check if it appears on mobile.

If not, try accessing Planner directly via the Planner web app: https://tasks.office.com

Thank you for your understanding and kindness in this matter.

Reassure that I am still here to support you.
Poore, Ben 0 Reputation points

2025-09-25T14:12:16.72+00:00
Could you please share the version number of your Planner app on iOS? 1.17.9

Have you already tried reinstalling the Planner app and followed all four troubleshooting steps I previously shared? Yes

Are you using a MacBook or a different desktop operating system? An iphone 15 pro max
Poore, Ben 0 Reputation points

2025-09-26T14:10:27.9433333+00:00

Any updates on this?
Alina-Le 4,600 Reputation points Microsoft External Staff Moderator

2025-09-26T14:56:33.9533333+00:00
Hi @Poore, Ben

Thank you for your efforts and cooperation in this situation.

Since this issue is quite complex, I kindly ask for your patience and understanding as we work together to clarify the necessary information. Your responses will help us get closer to identifying the root cause of the problem.

Are you using a personal account (e.g., hotmail.com, outlook.com), an educational account (e.g., @edu), or a business account (e.g., @yourcompany.com)?

May I ask if the missing plan in your app is a Premium plan?

You can check this by opening the Planner desktop app.

From my side, I’ve tried to recheck the issue for everyone once again. It’s possible that the issue is related to using a Premium Template in the Planner desktop version.

When you create a Premium template in Planner on your computer, I also noticed that it doesn’t sync to the mobile app while plans created with basic templates sync without any issues.

In this case, please note that the Planner mobile app does not yet fully support Premium features. Plans created from Premium templates often include advanced elements like custom fields or milestones, which may not yet be visible in the mobile app.

For more information:

When you click + New Plan, the templates with a "diamond icon" (as shown in the image) are Premium templates. These include more advanced and complex features designed to better support your work and learning needs.

To support your work and studies, you can explore the Premium plans by clicking on “Start Trial”. This will give you 30 days of free access to try out all the Premium features. These features are designed to help you manage tasks more efficiently and collaborate better with your team.

You can check the difference between Planner Basic and Planner Premium template by following this link: Compare Microsoft Planner basic vs. premium plans - Microsoft Support

About the Advanced capabilities with premium plans in Planner - Microsoft Support

Compare All Planner Options and Prices | Microsoft Planner

Finally, I also personally agree that not being able to check your Planner in your mobile app is so inconvenient for users. Therefore, I strongly recommend visiting the Microsoft Feedback Community to search for similar suggestions and vote for them Planner · Community. If you don’t find one, you can submit your own idea through the Ideas · Community.

Your feedback will be acknowledged and taken into consideration by the production team here. Feedback that receives strong support may be prioritized and given additional attention to help improve the customer experience in those cases.

If my information is helpful to you, it will mean a lot if you could click "Accept Answer" and kindly upvote it. The response will be highlighted at the top, making it easier for others in our forum to quickly locate the information they’re looking for.
Poore, Ben 0 Reputation points

2025-09-26T15:00:11.6833333+00:00
Are you using a personal account (e.g., hotmail.com, outlook.com), an educational account (e.g., @edu), or a business account (e.g., @yourcompany.com)?_ @Haskell.com (business account)

May I ask if the missing plan in your app is a Premium plan? It is not a premium plan.
Alina-Le 4,600 Reputation points Microsoft External Staff Moderator

2025-09-29T14:27:22.2+00:00

Good day @Poore, Ben

Thank you for your updates and cooperation during this process.

For this issue, I’ve taken time to research and gather information to support you. We appreciate your patience and understanding, as this is a complicated matter and we’re currently reviewing it again.

I’ll be discussing this further with my colleague and will follow up with an update by tomorrow.

Thank you again for your patience
Poore, Ben 0 Reputation points

2025-09-30T18:56:38.8+00:00

ok thanks
Alina-Le 4,600 Reputation points Microsoft External Staff Moderator

2025-10-01T14:53:19.6166667+00:00

Hi @Poore, Ben

Since it still works in Planner on the web, and after reviewing this case with my colleague, I suggest trying to sign in to your Planner account on another mobile device to check if the issue is device specific (you can sign out from your iPhone before doing it).

I deeply appreciate your understanding and kindness in this situation, and I’m also trying to explore every possible way to help you.

Looking forward to hearing from you
Poore, Ben 0 Reputation points

2025-10-10T19:14:37.78+00:00

I was able to do this but no success. Sorry it took so long I was out of town.

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Microsoft Planner iOS App Not Syncing

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