Comments on Tasks in Planner

Dear @Julie Packard

Thank you for posting your question in the Microsoft Q&A forum. We understand how important it is for task assigners to be notified when assignees comment for clarification or updates. 

In Basic plans, comment notifications are sent: 

• Only to users who have previously commented on the task 
• To the Microsoft 365 Group mailbox, not directly to individual inboxes 
• @mentions are not currently supported in Planner comments 

For detailed guidance, please refer to Microsoft’s official documentation:  Comment on tasks in Microsoft Planner - Microsoft Support 

This means that task creators (assigners) do not receive notifications unless they have already commented on the task. 

Based on the details provided, here are some recommended steps to help resolve the issue: 

Step 1: Enable Email Settings for the Group in Microsoft 365 Admin Center: 

(Please note that if you are a user you will need to ask your global administrator to perform these steps) 

1. Go to Microsoft 365 Admin Center 
2. Navigate to Teams & Groups > Active groups 
3. Select the group assigned to the Planner task 
4. Go to Settings > Email 
5. Enable the following options: 
   •  Let people outside the organization email the group. 
   • Send copies of group conversations and events to members' inboxes. 
   

Step 2: Enable Group Notification Settings in Outlook 

1. Open Outlook Web 
2. Go to Settings > Mail > Groups 

Enable: Send me a copy of email I send to a group 

Step 3: Create a Planner Task and Enable Comment Notifications 

1. Assign the task to the Microsoft 365 Group. 
2. As the task creator, add a comment first on the task. 
   • This ensures you are subscribed to future comment notifications 
3. Once you comment, any replies or comments from assignees will be sent to your Outlook inbox 

We sincerely hope this helps resolve the issue. Please let us know if further assistance is needed. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.