Screen sharing and cameras turn grey after 7 minutes in New Teams (Windows 11)

Question

Screen sharing and cameras turn grey after 7 minutes in New Teams (Windows 11)

Moslem Zgueb 10

Hello,

I am experiencing a recurring issue with the New Teams app on Windows 11. After about 7 minutes from the start of any call, the shared screen and participants’ cameras suddenly turn grey. I can still hear the audio, but the video feed and shared content completely disappear.

Here are the steps I already tried, without success:

Updated to the latest Teams version.

Cleared the Teams cache.

Reinstalled Teams.

Updated Windows and GPU drivers.

Disabled/enabled GPU hardware acceleration.

Tested with different networks (with and without VPN).

Lowered display resolution and tested with a single monitor.

The issue happens consistently after ~7 minutes, no matter which meeting or network I use. For context, my device is a Lenovo ThinkPad X1 Carbon running Windows 11.

Could you please confirm if this is a known bug in New Teams for Windows 11, or if there is any official fix or workaround available?

Thank you in advance for your help.

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Answer 1

Allison-H 4,505 Microsoft External Staff Moderator

Hi Moslem Zgueb

Welcome to Microsoft Q&A forum

I understand how frustrating it must be to have the shared screen and participants’ cameras turn grey consistently into a call, despite your thorough troubleshooting efforts. However, currently, we haven't received reports of this exact incident yet

To better understand the issue and identify potential causes, may I clarify a few details:

1.Are you signing in Microsoft Teams with a personal account (@hotmail, @outlook) or a business/education account (provided by a company/institution)?

2.Have you tested Teams on a different device or with a different account? If so, does the grey screen issue still occur?

3.Have you tried joining a meeting using the Teams web app (teams.microsoft.com) in a browser? Does the issue persist there?

4.Do other video conferencing apps show similar grey screen issues or is this Teams-specific?

The initial response may not fully address your needs, but it will help me better understand your situation and try to find the root causes. Thank you for your patience while we work through it

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Moslem Zgueb 10 Reputation points

2025-09-29T11:04:21.65+00:00

Hello, thank you for your follow-up. Please see my answers below:

I am signing in with a business account (Office 365 E3). This is the only user account experiencing the issue.

I tested with the same account on my second laptop and the issue does not occur there.

When I join meetings through the Teams web app (teams.microsoft.com), I do not experience the grey screen issue.

This problem happens only on one of my two machines (the newest and most powerful one in terms of resources). Other video conferencing apps work normally, and only Teams is affected.
Allison-H 4,505 Reputation points Microsoft External Staff Moderator

2025-09-30T14:09:50.2+00:00

Hi Moslem Zgueb

Thank you for your update

I have researched but haven't noticed any official confirmation from Microsoft about this issue being a recognized incident and that the problem doesn’t occur when using the same Microsoft Teams account on your second laptop

According to my experience, the issue may appear to be a hardware/driver incompatibility between your laptop and integrated camera and New Teams’ video rendering engine.

In this case, I kindly recommend you request a remote session with a Microsoft support agent to investigate the issue on your device, verify backend configurations for my Teams account to rule out server-side issues and run any necessary synchronization or diagnostic tools to address rendering conflicts.

Please have your Global Admin in your organization to create a support ticket with Microsoft Support team on your behalf. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

Note: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.  

Additionally, to avoid disruptions in your workflow while we work through this situation, please consider using the Microsoft Teams web app via teams.microsoft.com as a workaround while we work through this issue

Thank you for your patience and understanding

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Screen sharing and cameras turn grey after 7 minutes in New Teams (Windows 11)

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