I have been charged twice for Microsoft 365

Question

I have been charged twice for Microsoft 365

Sarah Lloyd 0

I was charged on 4/8 for my usual 365 subscription renewal, and then charged on the 12/8 for another 365 purchase. i don't need 2 and can't work out how to cancel the second one.

1 answer

Your answer

Answer 1

Raymond Huynh (WICLOUD CORPORATION) 3,955 Microsoft External Staff Moderator

Hi Sarah Lloyd ,

Sorry to hear you’ve been charged twice. Billing and refund requests can’t be resolved here in the forum, but Microsoft Support can help you directly. Please sign in with the account that was charged and contact live support here:

https://support.microsoft.com/home/contact?linkquery=Help%20me%20cancel%20my%20Microsoft%20subscription

Best regards,

Raymond

Raymond Huynh (WICLOUD CORPORATION) 3,955 Reputation points Microsoft External Staff Moderator

2025-10-03T10:44:38.51+00:00

Hello Sarah Lloyd,
Have you solved your problem?
Raymond Huynh (WICLOUD CORPORATION) 3,955 Reputation points Microsoft External Staff Moderator

2025-10-07T10:41:56.9633333+00:00

Hi Sarah Lloyd,

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer.

Warm thanks.

Share via

I have been charged twice for Microsoft 365

1 answer

Your answer