[GSA Private Access] Random RDP disconnections

We are currently running a proof of concept to migrate from our classic VPN solution to Global Secure Access (Private Access).

Environment

• Devices: All test devices were reset via Autopilot and are Azure AD joined
• OS: Windows 11 24H2 (fully up to date)
• GSA client: Latest version installed
• Connectors: Two Windows Server 2025 VMs, fully up to date, on a dedicated VLAN

Issue

We are testing with 7 users. Each user experiences random Remote Desktop disconnections on a daily basis.

• The behavior is always the same: the RDP client suddenly shows “Attempting to reconnect” as if there was an unexplained network drop.
• We already tried forcing TCP-only mode for RDP (disabling UDP), but this did not resolve the issue.
• We reviewed logs on the client side, the remote PC, and the connector servers, but so far found no relevant errors explaining the disconnections.

Observations

• Some days there are no disconnections at all.
• Other days, users experience 1–4 disconnections per day, at different times, not synchronized across users.

Questions

Can anyone confirm:

1. Whether this is a known issue with Global Secure Access (Private Access).
2. What additional diagnostics or configuration changes we should apply.
3. If there are any workarounds or hotfixes available.
4. Could the issue be related to the authentication/refresh token cycle on the GSA client (e.g., if token refresh causes a brief interruption in the session).

Thanks