Teams Background Issue

Hi @Hamrick, Alex,

Thank you for posting your question in the Microsoft Q&A forum.

To better assess and address the issue you're experiencing, could you kindly provide the following details:

• Are you signed into Teams using a personal account (e.g., @hotmail.com, @outlook.com) or a business account (e.g., @yourcompany.com)?
• What version of Microsoft Teams are you currently using?
• Which platform are you accessing Teams from—desktop application, web browser, or mobile device?
• Where did you find the instructions you followed? If possible, please share the source or link.
• Could you provide a screenshot of your Teams interface when attempting to change the background?

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant

In the meantime, you can try these additional steps to troubleshoot your issue:

1/ Fully clear the cache (New Teams on desktop)

• Quit Teams completely.
• Press Windows + R , type:

%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

• Delete all files and folders in that directory.
• Restart Teams.
• For your reference: Clear the Teams client cache

2/ Update Teams manually

• Open Teams.
• Click three dots at the top-right corner > Settings > About Teams

• Let it install and restart the app.

3/ Uninstall and reinstall Teams:   

To uninstall Teams, you need to uninstall two items. Follow the steps below to fully uninstall Teams.  

• Quit Teams by right-clicking the Teams icon in the taskbar and choosing Close window.
• In Windows, click on the Start button > Settings > Apps.
• Under Apps & features, search "teams".
• Highlight Microsoft Teams, then select Uninstall.
• A box will appear, then again select Uninstall to confirm. A new box will appear, asking "Do you want to allow this app to make changes to your device?" > Select "Yes".
• Now select Teams Machine-Wide Installer, click Uninstall. Then follow the same process described in the previous step

Now you can reinstall Teams via this link: Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams [f044-deec-888-c955]

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.    

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward to your reply. 

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