Teams Issue

Hello @VAHAP BERKE DÜNDAR,

Thank you for your detailed response.

Since this issue occurs across all devices and networks, it’s likely related to the user’s account rather than the device or connection. In this case, I recommend submitting a support request ticket to Microsoft for further assistance.

Each tenant has its own settings and configurations, and a Microsoft technical support engineer can:

• Perform a remote session to investigate the issue.
• Verify backend configurations.
• Run any necessary synchronization tools to resolve the problem.

If the issue requires deeper analysis, they can escalate it to a specialized team.

As forum moderators, we don’t have access to the detailed logs or backend systems needed to troubleshoot this effectively due to privacy and security constraints.

Please follow the steps above to raise a support request ticket. Once you’ve successfully submitted the ticket, kindly share the ticket number with me via private message (to protect your PII) so I can help track the process.

If you need any further assistance, feel free to reach out. I am here to help. Thank you very much for your understanding and your cooperation.

Dear @VAHAP BERKE DÜNDAR,

Thank you for reaching out to Microsoft Q&A forum. To better assist you, could you provide some additional details?  

Is the user seeing any error messages on their end, or are they simply not receiving the message?

For a more accurate investigation, could you confirm which troubleshooting steps you’ve already tried?

Please try using another device to check if the issue is device-related. If possible, also test on a different network to see if the problem persists.

These details will help us determine the best way to resolve the issue. Looking forward to your response so we can assist you further! 

If you need assistance from Microsoft’s technical team, you can submit a support request ticket. Once the ticket is created, an agent will be assigned to help resolve the issue. Here’s what your Office 365 Global Admin should do next:     

Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.     

Thank you for your patience and understanding, as sometimes the initial response may not immediately resolve the issue or there may be misunderstandings about your situation. We’d love to hear your updates and explore more suggestions. If you need anything else, feel free to contact me.