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External Drivers, access Denied, contacting Microsoft support with no success for days

jorge beroiz 20 Reputation points
2025-10-02T15:39:04.49+00:00

My external drivers are no longer accessible on my Surface Studio laptop. I have tried to contact Microsoft for days without success. I get 504 error see below. What is the way to contact Microsoft Support by chat for eirther Windows or Surface. Nothing works so far. I would appreciate any help. User's image

Surface | Surface Laptop | USB-C
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  1. Jeric 9,185 Reputation points Independent Advisor
    2025-10-02T16:13:50.5733333+00:00

    Hi Jorge,

    That 504 error you're seeing means Microsoft's support site is currently having trouble connecting to its backend servers likely due to overload or maintenance.

    In the meantime, here are a few ways you can still reach Microsoft Support:

    Live Chat Support

    1. Visit https://support.microsoft.com/contactus
    2. Sign in with your Microsoft account.
    3. Select your product (Surface or Windows).
    4. Scroll down and choose “Contact Support” > “Chat with a support agent”.

    But for the meantime, try clearing your browser's cache if it works. Or you can try accessing it via Incognito mode. And, if you have any VPN try it also.

    Best,
    Jeric

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  1. Jeric 9,185 Reputation points Independent Advisor
    2025-10-02T16:49:49.73+00:00

    Give it some time or after 24 hours before accessing it again.

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