Dell Surface Laptop not recognizing USB

Hi Bonnie, Thanks for sharing your issue with the community!

Sorry to hear that your Dell Surface Laptop isn’t recognizing USB device, especially after you’ve already tried installing the Surface IT Toolkit and reinstalling drivers. I know how frustrating it can be when you’ve done all the right things and it still doesn’t work.

Just to clarify, could you confirm the exact model of your device? Surface is actually a Microsoft product, so if you're using a Dell laptop, it might be a different model altogether knowing that will help us give you more accurate advice.

Since you’ve already installed the Surface Diagnostic Toolkit, go ahead and run it as an administrator. It’s designed to detect and fix hidden issues with your device. Once it scans your system, it will automatically apply any recommended fixes it finds.

In the meantime, here are a few quick things you can try:

• Test with another USB device to see if the issue is with the port or the device itself.
• Try all USB ports on your laptop, sometimes one port might be faulty while others work fine.
• Inspect the ports closely using a flashlight to check for bent pins or debris that might be blocking the connection.

Let me know what you find, and I'll be happy to help you troubleshoot further.

Kind regards,

John Oli