WACOM ONE PEN DISPLAY

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WACOM ONE PEN DISPLAY

David Hodge 20

HUNDREDS of people have had this issue - most of us are still stumbling for a solution: The Wacom One Pen tablets do not work (or work consistently).

We follow miles of threads with offered solutions from Wacom, Microsoft, and independents offering the same answers that DO NOT work.

We've watched hours of YouTubers saying to "turn the cord around," or "make sure to plug the HDMI into your graphics cord." We're not dumb.
We make sure all drivers are up-to-date, swap cords, fuss with display settings, but still nothing.
Our tablets do work as a 'mouse' (you can draw on the screen), but the tablet displays nothing more than "No Signal."
We continute to reset, uninstalled/reinstalled the drivers and everything, but none of that works.
Again - the pen works just fine on the monitor, but there is no display on the device.

The cords are good (as evidenced by the connection proved with the pen's interaction with the monitor), but the display does not receive a signal from the graphics card (and yes, we've plugged the HDMI into the card itself - including buying yet another adapter for the DisplayPort for the same result).

Haven't you come across ANYONE that has solved this problem?

Wacom hasn't been able to help me - I believe it's because Windows automatically installs the driver as a Human Interface Device (HID) and not as an external monitor/mouse as it was designed.

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Answer 1

Hello David, My name is Henry. I've thoroughly reviewed your case and the related documentation you've pointed to. I want to share my thought about your issue.

Based on my combined research, I've uncovered a some pieces of information:

You initially shared that the problem was Windows installing the driver incorrectly as an HID. However, a key Wacom support article is quite difference this. They state: User's image

It means the "No Signal" error is happening at a level below any driver or software. The display is designed to work as a basic plug-and-play monitor, and it is failing to do even that.

Besides that, other findings support this conclusion and help us narrow down the problem:

Some Wacom Ones Do Work with Windows: Here is the thread where a Wacom One 13 works as a second monitor but has pen mapping issues. This proves that Windows is not incompatible with these devices, making it more likely that a specific hardware revision or firmware version is the cause of the "No Signal" fault.
This Isn't Just a Windows Problem: We've also seen the thread where a Wacom device fails to be recognized on macOS. This pattern of fundamental connection failures across different operating systems points away from a Windows-specific bug and toward an issue with the Wacom product line itself.

While I may not be able to share a direct solution for the troubleshooting at this stage, it would be helpful if you could share the following details. This will allow us to better compare your specific situation against any known hardware issues or documented incompatibilities.

What is the exact model number of your Wacom One? (e.g., DTC133). As solutions or known faults are often tied to specific hardware revisions.
Have you had an opportunity to test a different Wacom One unit on your computer? Or, conversely, test your specific Wacom One on a completely different computer? As we can check whether the fault is with this specific tablet unit or a compatibility issue with your machine's hardware (like a specific graphics card port).

I hope this information and these keywords help point you in the right direction for your research.

David Hodge 20 Reputation points

2025-10-06T17:16:22.42+00:00

Aloha Henry - thanks for your note and for looking into my problem. My Wacom is the Wacom One 12" - Model DTC121.

After my initial purchase, I was able to briefly raise a signal after a week of trying (I'm not exaggerating - I almost returned the tablet). At that time - my graphics processor couldn't handle Adobe Creative Suite, so I upgraded to a new NVIDIA GeForce 5060 RTX. The Displayports and HDMIs have all tested well, but still fail to work. The tablet has worked on a friend's Macbook - and I've successfully tested it on an Android device, so I know it itself, and all cabling, are good.

Thanks again for any insight or help. To tell the truth - If I had the money, I'd ditch this model and either move up to a different Wacom model (the Cintiq, or a different brand).
Henry Mai 6,930 Reputation points Independent Advisor

2025-10-06T18:48:32.02+00:00

Hello David,

Thanks for the detailed follow-up. This new information is the key.

Since the tablet works perfectly on a Mac and Android, we have successfully proven that your Wacom tablet and its cables are not faulty. This is great news because it isolates the problem to a specific compatibility conflict between your new NVIDIA GeForce 5060 RTX and the Wacom One display.

I see that it briefly worked before your GPU upgrade confirms this. From that, it seems the issue is not a general Windows or Wacom bug, but a handshake problem with your new graphics card. So not sure you try to use with NVIDIA Control Panel

Go to the "Display" section and click on "Set up multiple displays."

Does the Wacom tablet appear in the box, even if it's grayed out? Try unchecking and re-checking the box next to it to force detection. The GPU may see the device but is failing to activate it.

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WACOM ONE PEN DISPLAY

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