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Microsoft Teams | Microsoft Teams for business | Chats | Group chats
Conversations involving multiple participants, allowing collaboration and information sharing in Teams
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Hi @Teddy Anyanga
Thank you for posting your question in the Microsoft Q&A forum.
I understand that you would like to recover a deleted message in a Microsoft Teams group chat.
I would like to clarify what you are looking for:**
Can an Admin Restore Deleted Messages?**
Unfortunately, deleted messages cannot be restored in the Teams chat interface by either the user or an admin. Once removed, the message is no longer visible in Teams.
What Is Possible with Office 365 F3
- Teams stores a compliance copy of chat messages in Exchange Online mailboxes.
- With an F3 license, you can use Microsoft Purview eDiscovery (Standard) to search and export deleted message content for compliance or investigation purposes.
- This process retrieves the message text but does not reinstate it in Teams.
To find that message in Teams, please try the steps below:
- Assign Required Roles You must be a member of the eDiscovery Manager or Compliance Search role group in the Microsoft Purview portal.
- Access the Purview Portal > Settings > Roles and scopes > Role Groups > eDiscovery Manager > Edit > Choose Users
- For more detailed instructions: Assign eDiscovery permissions in the Purview portal
- Create an eDiscovery case.
- In the left navigation, select eDiscovery > Standard.
- Click Create case.
- Enter a name and description for the case.
- Setting Conditions
- Create a Search > In Query > Condition builder > Add Conditions
- Clear all the default condition
- Add new conditions: Range date, participant, keyword and so on.
- Search for sources
Add Source > Choose People Only > Select or search the account > Choose the Location to include options > Save and Close - Choose search results Run query > Choose search result > Run Query
- Export Files
- Click to Export > Set up Export name > Click on Export
- Then, you go to Export on the top to see Exports list
- Click on your Export name and Download
- Export Files
- Click to Export > Set up Export name > Click on Export
- Then, you go to Export on the top to see Exports list
- Click on your Export name and Download
Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
Your detailed response will help us diagnose and investigate the issue more efficiently. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!
Thank you for your cooperation.
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