Recover feedback given to students lost after switching from individual to group assessment

Question

Recover feedback given to students lost after switching from individual to group assessment

Álvaro Romo García 20

I was grading a group of students and I accidentally activated the assess individually option. When I change back to group assessment the feedback had been removed. I wrote that feedback a while ago during a presentation, and I do not remember what I had said. Please, I need it back.

Regards.

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Answer 1

Hi @Álvaro Romo García,

Thank you for reaching out to Microsoft Q&A forum.

I understand how important your feedback was, especially since it was written during a presentation and is now difficult to recall. I’m here to help guide you through the steps to try and recover it.

What happened:

When the assignment was switched from individual assessment back to group assessment, Microsoft Teams updated the feedback structure. This change can cause previously entered individual feedback to become hidden or overwritten.

1/ Try to check the assignment folder in SharePoint

Open Microsoft Teams and go to the class where the assignment was created.
Select the Files tab, then click Open in SharePoint.
Navigate to: Site contents > Class Files > Assignments > [Assignment Name]
Look for any documents or folders related to the assignment. If available, right-click and choose Version History to view or restore earlier versions that may contain your feedback.

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2/ You can check the recycle bin in SharePoint

In SharePoint, scroll to the bottom-left corner and click Recycle Bin.
Look for any deleted feedback files or assignment entries. If found, select and restore them.

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3/ You can try to check the audit log (Admin Only)

If you are an admin or have access to audit logs, you may be able to trace changes made to the assessment settings and content.
This can help confirm when the switch occurred and whether any data was overwritten.

4/ Then contact your IT Administrator

Because your account is managed under your school’s domain, only your school’s IT department has the necessary permissions to help revoke feedback lost associated with your account.

If you don't know who your IT administrator is, I recommend the following:

Ask the person who gaves that account for you.
Contact your institution's academic affairs office. They should be able to direct you to the right IT contact.

Moreover, if the feedback isn’t visible in SharePoint or Teams, please ask your IT administrator to submit a support request to Microsoft. In many cases, deleted or overwritten content can be recovered within a 14-day window.

For your information that you can concern:

Finalize feedback before switching between assessment modes.
Use the “Return for revision” option to allow students to resubmit without losing feedback.
Periodically export or back up feedback if working in a live or high-stakes environment.

Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.

I hope the information provided proves useful. Please proceed with the outlined steps and let me know whether they resolve the issue. If not, I’ll be glad to continue working with you to find a solution.

Thank you for your patience and understanding throughout this process. Should you have any questions or need further assistance, feel free to reach out at any time.

I look forward to your reply.

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Answer 2

Álvaro Romo García 20

I'm gonna ask the admins what they can do. The first two solutions did not work at all.

Thanks so much for your thorough try.

Regards,
Álvaro.

Vy Nguyen 7,575 Reputation points Microsoft External Staff Moderator

2025-10-07T23:09:08.8866667+00:00
Hi @Álvaro Romo García,

We truly value your engagement and the time you've taken to raise this issue. Your attention to detail and commitment to resolving this matter are deeply appreciated, and it’s clear you care deeply about the quality of your work and the experience of your team. We understand that this situation may feel extremely disappointing, especially when expectations are high and the tools don’t behave as intended. Please know that your concern is absolutely valid, and we’re here to support you in getting the right help. As community moderators, our capabilities are limited, we don’t have the necessary permissions or backend access to investigate this issue directly. However, we want to ensure you’re connected with the right team who can provide the level of support you deserve.

To get more specialized assistance, we recommend that you or your IT administrator contact Microsoft Support. Their support agents can provide live help, escalate the issue to dedicated teams, and perform deeper backend analysis that goes beyond what we can offer here in the forum.

To get more specialized assistance, we recommend that you or your IT administrator contact Microsoft Support. Their support agents can provide live help, escalate the issue to dedicated teams, and perform deeper backend analysis that goes beyond what we can offer here in the forum.

To do that, if you or your IT admin have admin access, go to "Microsoft 365 admin center"

Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.

On right bottom corner click on "Help & support" after that choose the "Contact support".

Fill out the required information in the form, including a description of the issue you are experiencing.

Click on the "Create" button to submit your request. Which will give you a ticket number.

Once your request is submitted, a support engineer will be assigned to your case and will contact you to provide assistance.

When submitting the ticket, please include:

The assignment name

The class team

The approximate date when the feedback was written

A note that the feedback was lost after switching from individual to group assessment in Microsoft Teams Assignments

Please note: In many cases, deleted or overwritten content can be recovered within a 14-day window, so it’s important to act quickly.

If you're an end-user, kindly coordinate with your Office 365 Global Administrator to complete these steps.

Once the support ticket is submitted, feel free to share the ticket number with us here. We’ll also keep an eye on the progress from our side to ensure everything goes smoothly.

Thank you again for reaching out. We truly value your time and effort, and we’re committed to helping you get this resolved.
Vy Nguyen 7,575 Reputation points Microsoft External Staff Moderator

2025-10-08T16:12:33.0233333+00:00

Hi @Álvaro Romo García,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.

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Recover feedback given to students lost after switching from individual to group assessment

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