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Hi @vinu tha,

I just wanted to follow up to see how things are going with the information I shared above. I truly hope it was helpful and brought you closer to resolving the issue.

If you’ve had a chance to review it and have any updates, questions, or if you ran into any difficulties along the way, please don’t hesitate to let me know. I’m more than happy to assist further if needed.

It would be great to hear back from you!

Warm regards,

Liora.

Hi, Thanks for your reply.

Since, I am unable to reach the navigation mentioned as my account isnt working.

I prefer this to get unsubscribed.

Thanks VInutha.

Dear @vinu tha,

Thank you for your response, and I appreciate you letting us know that your account isn’t working.

To better assist you, could you please clarify what exactly is happening with your account? For example:

Are you unable to sign in?

Is the account showing an error or disabled?

Are you locked out due to password or verification issues?

Understanding this will help determine whether your Teams Premium subscription is still active or already inaccessible.

If your account has been deactivated or deleted, it’s possible that the subscription has already been canceled or is no longer associated with your profile.

However, if the account is still active but you simply cannot access it, you’ll need to regain access first before any cancellation can be processed.

In this situation, the Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts.

Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.

Therefore, if you are the only administrator in your organization, then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with.

Answer: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

A: I need one.... Service request?

B: Yes

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead.

I hope this helps clarify the next steps. If you’re able to share more details about the issue with your account, I’ll be happy to assist further.

Hi ,

Thanks for helping me out.

Are you unable to sign in? no its blocked as I wasn't using.

Is the account showing an error or disabled? Yes.

Are you locked out due to password or verification issues? No

Understanding this will help determine whether your Teams Premium subscription is still active or already inaccessible.

If your account has been deactivated or deleted, it’s possible that the subscription has already been canceled or is no longer associated with your profile.

However, if the account is still active but you simply cannot access it, you’ll need to regain access first before any cancellation can be processed.- No I request to kindly unsubscribe as I wouldn't need it anymore.

Therefore, if you are the only administrator in your organization, then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support I have reached many times wasnt lucky.

Hi @vinu tha, 

Thank you so much for your response, that’s really helpful for me to better understand your situation. 

Based on what you’ve shared, I understand that your account has been blocked due to inactivity, and is now disabled, which prevents you from accessing the Microsoft 365 admin portal to unsubscribe from your Teams Premium subscription. 

I truly want to help you resolve this, but in cases where the account is no longer accessible, the only way to proceed is to contact Microsoft Support directly by phone so they can verify your identity and assist with the cancellation from the backend. 

Some tips and a sample prompt to help you navigate IVR more efficiently: 

Important note: Depending on your country or region, when you call the support number, you may hear an introduction of about 30 seconds (e.g., “you can visit the link…”). You can skip this introduction and wait until the options are presented. Then press "1" as a business email user and again "1" for technical help 

As a Microsoft Q&A moderator, I'm here to provide accurate guidance and information, but I don't have access to customer accounts or the ability to restore or verify tenants. For privacy and security reasons, all account-related actions should be handled through Microsoft's official support channels. 

If you’re still unable to reach an agent by phone, you can also try opening a support ticket from another active Microsoft 365 tenant (if available), such as a trial subscription or your new tenant. In the ticket, clearly explain that you’re trying to cancel a subscription from a disabled account and need backend assistance. 

I hope this information helps you move forward. Once you’ve successfully raised a ticket, feel free to share the case number or any updates here, I’ll be happy to help you track progress and support you throughout the process. 

Wishing you the very best, and I truly hope this gets resolved as soon as possible so you can move forward without any further inconvenience. 

Warm regards, 

Liora