Refund Request: Accidental Switch from Free to Pay-As-You-Go

Question

Refund Request: Accidental Switch from Free to Pay-As-You-Go

Nguyen 5

I was using the Azure Free Account for learning purposes but accidentally switched to Pay-As-You-Go, which caused a $29 charge for the Microsoft Azure Developer Support plan on the same day. I didn’t intend to upgrade or make any payments.

Please review my account and refund the $29 charged by mistake.

Thank you for your understanding and help.

1 answer

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Answer 1

Nathan Roberts (SN) 8,141 Volunteer Moderator

Hey there, Nguyen

If you have accidently upgraded your subscription, please reach out to the Azure Billing team through the Azure portal here: https://portal.azure.com

Once you have signed into your account, please click onto Help + support on the bottom of the left-hand side navigation menu.

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Please create a new support request

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This will allow you to complete a support request so you can contact the Billing team. Hopefully it will allow you to contact the billing team at Azure.

Thanks,
Nathan

Nguyen 5 Reputation points

2025-10-11T14:08:03.5233333+00:00

Hi Nathan,
Thank you for your response. When I realized I had accidentally upgraded my Azure Free Account to Pay-As-You-Go, I immediately canceled that subscription.

When I tried to create a support request, the system guided me to submit a refund request

However, I received the following error message when create a refund request:

“Invoice is not eligible for expedited refund.”

Could you please advise if there’s any way I can contact the Billing Team directly, or any other way to resolve this issue ?
Nathan Roberts (SN) 8,141 Reputation points Volunteer Moderator

2025-10-11T14:26:36.6566667+00:00

Hey there, Nguyen

I just copied and pasted your question inside the search box at the top of the contact pane. Then used the drop-down menu to select a subscription.

Do you have any subscriptions on your account?

If you do see a subscription listed (The pay as you go subscription may be there), please click onto it and click next. You want to scroll down to the bottom until you get to need more help?

From there, please click onto Contact Support

Then click onto create a support request under Help + Support

If you don't see a subscription listed. Please can you try contacting support using the support phone numbers here: https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Hope this helps,
Nathan
Nguyen 5 Reputation points

2025-10-15T14:33:43.7633333+00:00

Hi Nathan,
Thank you so much for your clear instructions and quick help. I followed your steps and successfully received my refund.
Nathan Roberts (SN) 8,141 Reputation points Volunteer Moderator

2025-10-15T17:03:29.1266667+00:00

Awesome, Nguyen

I am glad you have managed to get this resolved 😎

Nathan
Linh 0 Reputation points

2025-11-14T18:48:43.3966667+00:00

Accidental Switch from Free to Pay-As-You-Go
Please help me, I got the same problem with this issue. I dont know exactly where to contact and get resolved with this, plz help me
Nguyen 5 Reputation points

2025-11-15T03:21:23.11+00:00

Hi Linh,

I just followed all the guidelines that Nathan mentioned above to "Create a support request".

During the process, there is a step called “2. Recommended solution.” This screen will show some suggestions to help resolve your issue. You can choose “Request a refund” there, but if you can’t resolve your issue using that option, you can go back to the support request process by clicking “← Return to support request” and continue filling out your information in 3. Additional details and 4. Review + Create to create a ticket. After that, a Support Professional will contact you to help.

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Refund Request: Accidental Switch from Free to Pay-As-You-Go

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