how do i fix my computer it asks for the bitlocker id i give it and it says it couldn't connect to the network any advice?

Hi @My Laptop ,

Thanks for sharing the details.

Your laptop is in BitLocker recovery mode, which happens when Windows detects a security concern (hardware/firmware change) and pauses boot until the correct BitLocker recovery key is entered.

Why it says “couldn’t connect to the network”

• The system may try to fetch the recovery key automatically from your Microsoft account, but at this pre-boot stage, network access isn’t available.
• The Key ID shown on screen is only an identifier - you must enter the full 48-digit recovery key.

How to unlock your laptop

1. Personal Microsoft account
   • On another device, go to https://aka.ms/myrecoverykey.
   • Sign in with the same Microsoft account used on your laptop.
   • Find the key whose Key ID matches the one on your screen and enter the 48-digit key.
2. Work or school device
   • If your laptop is managed by an organization, the recovery key may be stored in Azure Active Directory or on-premises Active Directory.
   • Contact your IT administrator to retrieve the correct key.
3. If you’re unsure or uncomfortable performing these steps
   • Because BitLocker involves encryption and recovery, it can be tricky for someone who isn’t familiar with technical procedures.
   • Consider asking a technician or IT professional to help you safely unlock your laptop.
4. If the laptop still shows a black screen
   • A technician can also help run Windows Recovery Environment → Startup Repair or, if needed, reinstall Windows without risking data loss from incorrect steps.

Important note

• Without the correct 48-digit recovery key, there’s no way to bypass BitLocker encryption.
• Once you regain access, save your recovery key to your Microsoft account to prevent future lockouts.

Hope this helps! If my answer was helpful - kindly follow the instructions here so others with the same problem can benefit as well.