I cannot find the BitLocker recovery key for my Surface

• Is it your personal account or, a working account?
• If you get a message like “Something happened. Wait a bit, then try again” then it may be a temporary issue.
• Retry after sometimes if it's a server related issue.
• You may use a different browser
• Trying Incognito/Private Mode
• A different Network.
• If working account, then contact the organization’s IT administrator,
• For personal device:

account.microsoft.com/devices/recoverykey.

Hi Shi,

Thank you for posting your problem, I am here to help you today.

Ways to get the Bitlocker Key:

Open any Web browser and go to aka.ms/myrecoverykey

Log in to your Microsoft Account. Check your device and get the Bitlocker key.

Printout or USB flash drive: The BitLocker key might have been printed or saved on a USB flash drive when BitLocker was activated.

System Administrator: If the device is connected to a domain (usually a work or school device), a system administrator might have the recovery key.

If the BitLocker key cannot be found, the device will need to be reset, which will remove all files.

Microsoft support is unable to provide or recreate a lost BitLocker recovery key.

In the future, it’s recommended to back up the BitLocker recovery key in a safe place.

For more information you can check this article from Microsoft: Find your BitLocker recovery key

https://support.microsoft.com/en-us/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143-056f5ab347d6

looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher