Black screen stuck on surface laptop but still appears to charge.

Hi Forster,

Thank you for posting your problem, I am here to help you today. Possible cause of this problem is due to overheating, software glitches, or hardware issues like a failing power supply or battery

I need to get some information regarding your issue:

What is your Surface Laptop model?

For the meantime follow this steps check if this will help:

Disconnect all device connected to your Surface Laptop and leave the Charger connected only. Restart your Surface Laptop check if any changes.

Let me know how this goes. Looking forward to helping you out.  If you need more help please feel free to let me know.

Best regards,

Jansher

Hi, the model is 1950 Microsoft surface 4

Hi Foster,

Thank you for responding. To Force restart your Surface Laptop follow this steps:

Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

For more information you can check this article:

https://support.microsoft.com/en-us/surface/force-a-shutdown-and-restart-your-surface-cf13996e-fef0-dbb0-1e94-cdd7ff88b840

Let me know how this goes. Looking forward to helping you out.  If you need more help please feel free to let me know.  

Best regards,  

Jansher