How to get notified when there's a new question on the Q&A loop component

Question

How to get notified when there's a new question on the Q&A loop component

CYZ 20

Hi,

I've set an Q&A loop component on a teams group chat. But my coworkers and I only get notified when there's a new answer the the question. How can we get notified for all the new entries?

Answer accepted by question author

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Answer 1

Hi @CYZ,

Thank you for sharing that context and for exploring other avenues. I completely understand your reasoning. While the "one post per question" model would technically solve the notification issue, it comes at the cost of the very user experience you’re trying to create. It would fragment the Q&A from the main discussion, defeating the primary benefit of using a single, consolidated Loop component.

Your expectation for component-level notifications is perfectly valid. Ideally, notifications would be configurable for the component itself, alerting everyone who has access to it regardless of whether they are in Teams, Outlook, or another tool. The way you’ve highlighted the need for "alerting everyone who has access" is not only insightful but also reflects a deep understanding of user needs.

This brings us to the core technical constraint: the Teams notification system is tied to the "container" (the chat message or channel post).

Feedback like yours is truly valuable and helps shape the future of the platform. I have shared your feedback internally, and I also strongly encourage you to submit it directly to the product team. Your detailed scenario provides a powerful use case for why this functionality is needed. You can do this via the "Feedback" > "Suggest a feature" option in Teams.

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Thank you again for your patience and your insightful feedback on this.

If my response has helped clarify the situation or guided you toward a possible next step, please consider marking it as the “Accepted Answer” to my answer. Doing so will help pin the post to the top, making it easier for others in the community to find and support your feedback.

Thank you once again for your time, engagement, and for being a valued part of the community.

Answer 2

Hi @CYZ,

Welcome to Microsoft Q&A forum.

I've noticed that with our current Q&A Loop component in the group chat, we're only getting notified when an answer is posted, not when a new question comes in. This means we might be missing opportunities to respond quickly.

It turns out that Microsoft Teams doesn't currently have a built-in feature to automatically notify everyone of a new question in the Q&A component. After checking on my side, I've found a couple of ways to help everyone gets notified right away.

Option 1/ Use @mentions

Every time you ask a new question, you can @mention the entire group chat in the question text. This will trigger a notification for everyone. The only challenge is that we all need to do it every time.

Option 2/ A dedicated channel for Q&A.

A more reliable way is to move our Q&A to a dedicated channel. This allows us to configure notifications for all new posts, including new questions.

You can create a new channel called "[Insert Channel Name, e.g., 'Project Questions']". The Q&A Loop component is now pinned in that channel.

To ensure you get all notifications, please take a moment to do the following:

Go to the new "[Insert Channel Name]" channel.
Click the three dots (...) next to the channel name.
Select Channel notifications.
For "All new posts," choose the "Banner and feed" option.
Click Save.

Once you've done this, you'll be alerted for all new questions and activity in our dedicated Q&A space.

Please review the two options above and select the one that best suits your needs. Should you have any questions or require assistance with any of the steps, please do not hesitate to reach out.

Answer 3

CYZ 20

Thanks for your answer. I've tried the option 2 by creating a private channel and attache the shared loop component Q&A to it but still not get notified for the new question while i've turned on the channel notifications. Think it is not considered as a new post but a modification inside an existing post so it doesn't work.

Ian-Ng 6,125 Reputation points Microsoft External Staff Moderator

2025-10-21T22:48:02.6533333+00:00

Hi @CYZ,

Thank you for providing that detailed feedback and for testing that solution so thoroughly. Your findings are incredibly helpful and get right to the core of the issue.

You are absolutely correct in your analysis. Teams treats adding a question to an existing Loop component as an edit to that post, rather than as a new post. Since channel notifications are designed to trigger for new conversation threads, the alerts aren't coming through as we had hoped.

My sincere apologies for this oversight. In my previous suggestion, I missed a note explaining how the content needed to be posted to trigger the notifications. Your testing was essential in clarifying this specific behavior, and I appreciate you sharing that insight.

Based on this, the most reliable path forward would be the "one post per question" model within your dedicated channel.

When a team member starts a completely new post (a new conversation thread) for each individual question, Teams will correctly register it as a new event. This method guarantees that the channel notifications will be triggered reliably for everyone following the channel. As an added benefit, this approach also keeps each question and its related answers neatly organized in its own thread.

Thank you again for your patience and valuable partnership in troubleshooting this. Could you please try this revised "one post per question" approach and let me know if it works better for your team?

Again, I appreciate your cooperation and look forward to your response.

Answer 4

Hi,

Thought about this solution but this would means we would not be able to "blend" with the other talks in one place (group chat on one hand and Channel on the other hand). And it is not handy to have a full view of the questions and answers.

The other option i've tried is to put a flow/power automation to get notified for every change in that loop q&a component but sadly it needs an extra licence of loop which is not authorized for the moment. And to be honest, way too much effort for that.

It would make sens to be able to configure notification at least for all the persons who got access to that loop component wherever we reach it from teams, outlook or other tools.

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How to get notified when there's a new question on the Q&A loop component

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