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My Save As tab stopped working. When I have a PDF fill open and go to hit Save As under Menu it goes to a blank window.

Thomas Meney 0 Reputation points
2025-10-20T16:56:19.68+00:00

I have a Microsoft laptop surface computer. Version 11 windows. The upgrade to 11 was just done a couple of weeks ago. Plus I paid for my Office 365 for another year.
When I open a new form or old one, I created on my desktop and hit the Save As tab under Menu it goes to blank window.

I have been following the same steps for saving a PDF's for the last year with no problem. I have lost the option to save a new pdf as well renaming one under the "Save As" tab under menu. It goes to a blank window.
I have no problems creating document and saving it.

any thoughts on this. Most appreciated, Tom

Surface | Surface Laptop | Display and screen
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  1. April Pascual 3,790 Reputation points Independent Advisor
    2025-10-20T18:05:16.6966667+00:00

    Hi Tom,

    This is April, I'll be happy to assist you. Sorry to hear that you're having issue with Windows 11 Save As tab. Let me help you out.

    Based on the description you provided, after upgrading to Windows 11 and renewing Office 365, the customer can no longer use the “Save As” function in PDFs. When selecting “Save As” from the menu, a blank window appears instead of the file picker.

    This issue where the “Save As” dialog appears blank after upgrading to Windows 11 and renewing Office 365, has been reported by several users. It’s likely related to recent changes in how Microsoft 365 apps manage the modern file picker, particularly when saving files as PDFs.

    Does the issue occur with all PDF files or only specific ones?

    Here are steps that you can try to Fix issue for Blank Save As Window:

    1. Restore the Classic “Save As” Dialog

    Microsoft 365 apps now use a modern “Save As” interface that can occasionally fail to load. To switch back to the classic, more stable version:

    • Open Word, Excel, or PowerPoint.
    • Navigate to File > Options > General.
    • Under Start up options, enable “Disable the new Save experience” (or a similarly worded option).
    • Restart the app and try using “Save As” again.

    This reverts Office to the traditional Windows dialog, which is typically more reliable.

    1. Run an Office Repair

    UI glitches can result from corrupted Office components. To fix them:

    • Go to Settings > Apps > Installed Apps.
    • Locate Microsoft 365, click Modify, and select Quick Repair.
    • If that doesn’t resolve the problem, choose Online Repair for a more comprehensive fix.
    1. Check for Windows and Office Updates

    A recent patch may already address the issue:

    • Open Settings > Windows Update and install any pending updates.
    • In any Office app, go to File > Account > Update Options > Update Now to ensure you’re running the latest version.
    1. Try Saving to a Different Location

    If the issue is related to OneDrive integration:

    • When the blank “Save As” window appears, press Esc to close it.
    • Use Ctrl + S to save the file directly to your desktop or another local folder, then rename it afterward if needed.
    1. Use “Print to PDF” as a Temporary Workaround

    If the “Save As” function fails but you still need to save a PDF:

    • Open the document.
    • Go to File > Print.
    • Select Microsoft Print to PDF as the printer.
    • Click Print, then choose your desired location and file name.

    I hope this helps. If the issue continues, please don’t hesitate to contact us again. We’re here to help, and we appreciate your continued trust in us.

    Warm Regards,

    April P.

    Independent Advisor

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