unable to re-add phone number to microsoft account

Question

unable to re-add phone number to microsoft account

Fikri Alamsyah 0

Subject: Assistance Request – Unable to Re-add Phone Number to Microsoft Account

Dear Microsoft Support Team,

My name is Fikri, and I am experiencing an issue while trying to re-add my phone number to my Microsoft account. I had previously added this number and later removed it. However, when I attempt to add it again, I receive an error message stating: “The country code does not match.”

I have ensured that:

I selected the Indonesia country code (+62) from the dropdown list, rather than entering it manually.
The phone number format is correct, without a leading zero (e.g., +62812xxxxxxx).
I have tried using different browsers and devices.

Despite these efforts, the issue persists. I kindly request your assistance to:

Clarify what the error message “The country code does not match” means.
Help me successfully re-add my phone number to my account.

Thank you for your attention and support.

Sincerely,

Fikri

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Answer 1

Hi Fikri, Thanks for posting here in Microsoft community, here’s what you can try.

To fix the country code does not match error, first, double-check country code, ensure you're selecting +62 (Indonesia) from the dropdown, not typing it manually.

Then remove formatting: Enter your number without spaces, dashes, or leading zero. Example: 81234567890 not 0812... or +62812...

Also, Clear cache or use incognito mode: Sometimes browser cache causes issues.

And try a different browser/device, you’ve done this good step.

Wait 24 hours, If the number was recently removed, it might still be in a cooldown period.

Also, you can Contact Microsoft Support, if it still fails, they may need to manually release the number. https://support.microsoft.com/en-us/contactus

I hope this helps you out. Let me know

Chard.

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