How do I make a file and save a document in it?

Question

How do I make a file and save a document in it?

Cynthia Reis 0

Do I have to use Microsoft Edge to save my documents? I wan to put them in my personal Chrome account. These updates I keep getting are confusing me and I'm new to computer world.

1 answer

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Answer 1

Killian-N 6,375 Microsoft External Staff Moderator

Hi @Cynthia Reis,

Thank you for posting your question in the Microsoft Q&A forum.

Regarding to your question about making a file and saving a document in it, to save your documents, you can use any browser, not just Microsoft Edge.

To help you better, could you tell me:

1/ Where are you trying to save your documents from?

For example, are you working in Word, Excel, or another app?

2/ Are you signed in with a personal Microsoft account or a work/school account? (You can check this by clicking your profile icon in the top-right corner of the app or browser.)

3/ What kind of updates are you seeing that are confusing?

If you can describe or screenshot one (with personal information removed), that would be helpful.

4/ What kind of device are you using?

(e.g., Windows laptop, Mac, Chromebook, iPad, etc.)

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Once I have a bit more information, I’ll be able to guide you step-by-step on how to save your documents exactly where you want them.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

Killian-N 6,375 Reputation points Microsoft External Staff Moderator

2025-10-21T20:55:59.32+00:00

Hi @Cynthia Reis,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Killian-N 6,375 Reputation points Microsoft External Staff Moderator

2025-10-24T17:14:58.0366667+00:00

Hi @Cynthia Reis,

I hope you are having a great day.

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

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How do I make a file and save a document in it?

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