Microsoft Teams can’t load images in chat

Question

Microsoft Teams can’t load images in chat

Steven Metselaar 5

we have tried everything that we can think off or we have found on the internet

we have internet connection
we closed teams, restarted, repaired, even uninstall it en installed it
we erased the Microsoft Teams Cache
we have the right account permissions
firewall and antivirus settings are ok
we disabled GPU-hardware Accelerated
we have disabled one drive

does anyone else have more solutions of the problem

1 answer

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Answer 1

Demi-N 8,785 Microsoft External Staff Moderator

Hello @Steven Metselaar

Thank you for reaching out and for providing such a detailed overview of the steps you've already taken. I truly appreciate the effort you've made to troubleshoot this issue, and I’m sorry to hear that it’s still persisting.

I’d like to ask a few questions to better understand the situation and help you further:

Are you encountering this issue in the Teams desktop app, or does it also occur when using Teams via the web browser (https://teams.microsoft.com)?
If you haven’t tested it on the web yet, could you please try and let me know if images load correctly there?
Is this issue affecting multiple users in your organization, or is it happening only on your account/device?
If possible, could you kindly share a screenshot of the error or behavior you're seeing? (Please make sure to remove any personal or sensitive information before sharing)

These details will help narrow down the cause and guide the next steps more effectively. I appreciate your time and collaboration, and I’m here to support you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Steven Metselaar 5 Reputation points

2025-10-21T08:16:34.0066667+00:00

Hi,

Most of the "not loading images" are on the teams desktop app, but its also occuring on the webbrowser.

It happens for multiple users in our organization
Demi-N 8,785 Reputation points Microsoft External Staff Moderator

2025-10-21T09:13:25.26+00:00
Hi @Steven Metselaar

Thank you so much for your quick response and for confirming that the issue is affecting multiple users across both the Teams desktop app and web browser.

Given that this appears to be an organization-wide issue, the next best step would be to ask your IT administrator to raise a support ticket directly with Microsoft:

In the Admin center > Click "Help & support"

Microsoft Support will be in the best position to investigate further.

When submitting the ticket, I recommend including a summary of the troubleshooting steps you've already taken (such as clearing cache, reinstalling Teams, checking permissions, disabling GPU acceleration, etc.). This will help the support team understand what’s been tried and focus their investigation more effectively.

Please understand that as a forum moderator, my role is to assist based on publicly available documentation, research, and community experience. I do not have access to backend systems or internal tools, that’s why I strongly recommend escalating this through official support channels.

If you need help or have any other questions in the meantime, I’m here to assist you.
Steven Metselaar 5 Reputation points

2025-10-21T09:52:59.47+00:00

thanks,

i have raised the support on admin level now
Demi-N 8,785 Reputation points Microsoft External Staff Moderator

2025-10-21T09:58:07.6466667+00:00

Hi @Steven Metselaar

Thank you for your update.

If the information above helps point you in the right direction, please consider clicking “Accept Answer”. This will pin the thread to the top, making it easier for others to find when searching with related keywords. It also helps highlight the discussion for users who might benefit from it, while keeping the thread open for further contributions.

If you need help or have any other questions in the meantime, I’m here to assist you. Thank you for your contribution!

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Microsoft Teams can’t load images in chat

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