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Request for Technical Assistance (Teams / One Drive File Deletion Error)

김수년_포스코계열사 포스코DX 20 Reputation points
2025-10-21T07:21:35.7933333+00:00

Dear Microsoft Support Team,

I hope this message finds you well.

I am reaching out to request assistance with a persistent issue I am experiencing in Microsoft Teams and OneDrive.

When I attempt to delete files stored in the My files which are synced with OneDrive), I receive an error message and the files cannot be removed. Likewise files can't move to trash can.

The error message is below :

request was cancelled by event received. if attempting to delete a non-empty folder, it's possible that it's on hold.

Lastly, I attached a screenshot on my screen. Unfortunately most words are written Korean.

I would greatly appreciate your guidance on resolving this problem.

Thank you for your time and assistance. I look forward to your response.

Best regards,

REMOVE PII

Microsoft Teams | Microsoft Teams for business | Files | Other
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Answer accepted by question author
  1. Mia - Tr 3,955 Reputation points Microsoft External Staff Moderator
    2025-10-21T08:20:01.9533333+00:00

    Hi @김수년_포스코계열사 포스코DX,

    Thank you for posting in Microsoft Q&A Forum.

    Please understand that our forum is a public platform, and we will modify your question to cover your personal information in the description and store it in private message on your thread. To access private message, you'll see the pop up private message notification on the top of your thread. Please notice to hide these personal or organization information next time you post error or some information to protect your personal data.

    First, based on the screenshot you shared, I notice that your OneDrive storage is currently full, and you need to free up some space first by checking and deleting items in the recycle bin and the second-stage recycle bin.

    User's image

    After emptying your recycle bin, you can try deleting again.

    Regarding to the error message:

    “Request was cancelled by event received. If attempting to delete a non-empty folder, it's possible that it's on hold.”

    If the files and folders are in a Teams Private Channel, it’s possible that retention policies configured for the Teams or SharePoint site are preventing the deletion of the files. You may need to check with your organization’s Global Admin (the person who can manage all accounts in your organization) to see if any retention policies are in place for the Teams Private Channel or SharePoint site.

    For more detail about retention policies, you can refer to this article: Learn about retention for SharePoint and OneDrive.

    Note:  If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.

    I hope this helps. Please fee free to let me know if you have any further questions or concerns.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  1. 김수년_포스코계열사 포스코DX 20 Reputation points
    2025-10-23T00:43:22.25+00:00

    Dear @Mia - Tr ,

    First of all, I’d like to thank you for being the first to respond so promptly and proactively to my inquiry. I truly appreciate your effort and the guidance you provided.

    I tried the steps you suggested, but unfortunately, these didn’t apply to my specific case.

    Afterward, I contacted my organization’s Teams administrator and was informed that there was a known OneDrive issue (Problem ID: OD1177143) at that time.

    I’ve been told that this issue has now been resolved, and I am able to delete the files successfully.

    Thank you once again for your kind support and prompt assistance. I really appreciate your help.

    Best regards

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