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How to get Microsoft Planner for iPadOS working with my premium plans and tasks ?

LAFAY David 0 Reputation points
2025-10-21T21:15:19.2633333+00:00

I have a premium license for Microsoft Teams. It works on the Web but not on the iPad App…

my plans were displayed at a given time but right now nothing, no plan, no task, nothing displayed.

Many thanks for your help.

Microsoft Teams | Microsoft Teams for business | Tasks | Other
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  1. Kristen-L 6,895 Reputation points Microsoft External Staff Moderator
    2025-10-21T23:04:52.4866667+00:00

    Hi @LAFAY David,

    Welcome to Microsoft Q&A forum.  

    To better assist you, could you please confirm a couple of things: 

    1. Could you clarify how Microsoft Planner is behaving on your iPad? Is it simply not displaying anything at all, or are you seeing an error message? If there is an error, please share a screenshot of what you're seeing so we can better understand the issue.

    In the meantime, please try the following steps to troubleshoot your issue:

    1. Update the Microsoft Planner app

    Make sure that you're using the latest version of the app.

    • Go to the App Store > Tap your profile icon and scroll down to check for updates.
    • If Planner has an update, install it.
    1. Sync tasks manually

    The app might need a manual refresh:

    • Open Planner on your iPad then swipe down or tap the refresh icon to reload your plans.
    1. Verify permissions or group settings
    • If your plans are linked to a Microsoft 365 Group, confirm that you have permission to view and edit the tasks.
    • Make sure the plan is shared with the correct users or groups.
    1. Reinstall the app

    If the issue still persists, try uninstalling and reinstalling it from the App Store.

    • Then sign in again.
    1. Check Planner Service status

    There may be backend service issues:

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

    Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

    I'm looking forward to your reply. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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