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URGENT: Accidental Deletion of Clarity Project - Request for Manual Restoration

Kateryna Shchuka 0 Reputation points
2025-10-24T09:07:10.1666667+00:00

Hello Microsoft Clarity Support Team,

I am writing to request the manual restoration of a project that was accidentally deleted from my account.

We rely on this data for our business analysis and need to retrieve the historical session recordings.

Please find the necessary details below:

  • Account Email: ********
  • Deleted Project Name (Exact): ******
  • Date/Time of Deletion: October 22, 2025, 12:51 AM Finland time

Could you please confirm if a manual restoration from your backend archives is possible for this project?

Thank you for your time and assistance.

Best regards,
Kateryna Shchuka

*** PII REMOVED ***

Microsoft Advertising | Other
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  1. MS Advertising - Dagmara 395 Reputation points Microsoft External Staff Moderator
    2025-10-24T09:45:32.35+00:00

    Hello Kateryna Shchuka,

    Thank you for reaching out to the Microsoft Advertising Learn Q&A Platform!

    Thank you for reaching out, and we truly understand how important this data is for your business analysis.

    Just to clarify, this forum is dedicated to support for Microsoft Advertising, and we’re unable to assist with requests related to Microsoft Clarity projects or data restoration.

    For help with restoring your deleted Clarity project, we recommend contacting the Clarity support team directly at clarityms@microsoft.com. Please include the relevant details in your message — so they can assist you more efficiently.

    You can also find helpful information in the Microsoft Clarity FAQ.
    https://clarity.microsoft.com/

    We hope you're able to get this resolved quickly.

    Kind regards,

    Dagmara | Microsoft Advertising Support Specialist | 1-800-518-5689

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  1. Kateryna Shchuka 0 Reputation points
    2025-10-24T10:50:33.9466667+00:00

    Thank you so much!

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