X above WiFi icon!

Question

X above WiFi icon!

Danny Beckett 0

I have a HP "Stream" laptop, my problem is I cannot access my Spectrum Network. It doesn't even show up as an option. Also, there is a White 'X' above the Wifi icon. Can someone help me access my WiFi. I have tried reset of router/modem/laptop already. Can someone help me access my WiFi.

Ben H 10 Reputation points

2025-10-26T17:10:11.12+00:00
Hi Danny, here are some steps to troubleshoot this issue. Please follow the steps in order, checking if the issue is resolved after each step.

Try pressing Fn and F12 at the same time, or just F12 to toggle Wi-Fi on/off.

Right-click the Wi-Fi icon with the white X in the taskbar > Select Troubleshoot problems and follow the prompts to run the Network Troubleshooter.

Press the Windows key and X at the same time and click Device Manager > Expand "Network adapters". Are there any adapters with a yellow warning icon?

Can you please provide the exact model of your laptop so we can better assist you?

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Your answer

Ben H 10 Reputation points

2025-10-26T17:10:11.12+00:00

Hi Danny, here are some steps to troubleshoot this issue. Please follow the steps in order, checking if the issue is resolved after each step.

Try pressing Fn and F12 at the same time, or just F12 to toggle Wi-Fi on/off.

Right-click the Wi-Fi icon with the white X in the taskbar > Select Troubleshoot problems and follow the prompts to run the Network Troubleshooter.

Press the Windows key and X at the same time and click Device Manager > Expand "Network adapters". Are there any adapters with a yellow warning icon?

Can you please provide the exact model of your laptop so we can better assist you?

Answer 1

Hi, I am an independent advisor and welcome to Microsoft Q&A.

Let me help you with this issue.

Please hover your mouse over the Network or Wireless icon at the lower right-hand corner, then right-click it and click Troubleshoot Network. Let the troubleshooter finish its task, then this should either resolve the problem or display an error message.

If that doesn't work, we need to remove the WIFI driver from the Device Manager and restart the pc to reinstall it.

Here are the steps to completely remove a Device from your computer.

Step 1. Use shortcut keys Windows key+ + X

Step 2. Select Device Manager.

Step 3. Expand the entry for Network Adapters, Right-click the problematic device, which is either an Intel Wireless or Realtek WIFI adapter, and select Uninstall device.

Step 4. You need to check the option Delete the driver software for this device and then click the Uninstall button.

Step 5. Reboot the computer.

After the reboot, please see if the problem is fixed.

If that still does not work, please visit the support website of your laptop or desktop and then download and install the latest Wireless driver, and then restart the PC.

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X above WiFi icon!

1 answer

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