Hi. I'm David, and I'm happy to help you.
Please clarify the following:
Are you trying to connect via Wi-Fi or Ethernet (Cable)?
What exactly happens when you try to connect?
Also, please share a screenshot of your system information.
(I couldn't find your laptop model with the information you provided.)
- Press "Windows + R", type msinfo32 and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
I await your reply.