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My laptop gets restarted for every few minutes if I use the laptop's hotspot.
This happens with a line showing " Your device ran into a problem and needs to restart". Beneath this line it also show codes like DRIVER_IRQL_NOT_LESS_OR_EQUAL, KMODE_EXCEPTION_HANDLE_VIOLATION etc. I dont remember the codes exactly.
I have also contacted windows support about this, he even tried deleting some files like rtux64w10.sys, but the solution was only temporary ( for 1 day).
Anyone explain me what exact the problem is with, and also give me the solution.
Hi, I'm Jan and I'm happy to help you today. I'm sorry you're having this problem. Please share the latest dmp files for us to diagnose the cause of the computer crash/BSOD. Thank you
Please find this folder.
C:\Windows\Minidump
Put the files in a zip
upload files to OneDrive
Share the link here.
Thank you
Thank you for your response and here is the link you asked for
https://1drv.ms/u/c/c9319eee2098ba1d/Ef-J9ba7wCdCsIuEa50XMZIBco_k6bEMgZAUvbEth598_w?e=wPbcUF
All of the dmp file indicate that the USB network adapter Realtek is causing the crash. This can be a driver problem or the network hardware is causing the crash.
-Download and install the latest driver from the manufacturer support website and restart the computer.
-Disable USB selective suspend
Search and open Control Panel
Then open "power options"
click Change plan settings
from there click on "Change advanced power settings"
Then under "selected plan"
Click "change plan settings"
And click "Change advanced power settings"
Expand "USB settings"
then Disable "USB selective suspend settings" for both battery and Plugged in.
-Try to temporarily remove the USB network adapter and observe if the system stabilizes.
Bro I have tried the first two things you mentioned but problem still exists and now some times while restarting it's not showing the full image(the one I attached before) it's just showing upto "Your device ran into a pro " and restarting.
I am using a usb ethernet adapter to use internet from an ethernet cable and the restarting problem exist only when I am using this. But everything is fine if I use internet through my laptop's wifi. Please help me with this, its getting worse day by day
