network adapter failing

dgal 0 Reputation points
2025-10-29T01:16:18.6566667+00:00

Every few weeks my network adapter fails and I lose WiFi and bluetooth connectivity. I am using a Kensington 7000 docking station with my Microsoft Surface Pro 6 running Windows 11. I have to do a factory reset on network connections, uninstalling the network adapter and reinstalling it to restore connectivity. I've installed the latest driver for the network adapter. How do I keep this problem from recurring?

Surface | Surface Pro | Network
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Barb Bowman 80,195 Reputation points MVP Volunteer Moderator
    2025-10-29T13:23:51.33+00:00

    This sounds very similar to https://learn.microsoft.com/en-us/answers/questions/2339429/marvell-avastar-wireless-ac-network-controller-alw which is affecting SP6's and Surface Books. From what has been posted there, it looks to me that this was the result of some Windows Update this summer that affects that Marvel Avastar WiFi/Bluetooth adapter. It would be best to file a problem report using the Feedback Hub. After you do that, please share the report and get a link to it and post it here.

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.