Share via

Surface Laptop Studio 2 not detecting USB peripheral but Surface Book 1 does

ArTuRock 0 Reputation points
2025-10-29T14:39:05.4266667+00:00

Surface Laptop Studio 2 with Windows 11 and with RTX 4060 is not detecting a high power USB peripheral device. I installed the 3rd party controller App, drivers and configured the firewall to allow the Device's app to detect the device, but the app does not detect the device. However, in the windows game controller panel, the device is detected and calibrated, but the 3rd party app does not detect it. The vendor of the device mentioned that I need to increase the power output of the USB port in the BIOS, since I already did so in device manager. But I don't see any BIOS AND A UEFI instead and with no option to configure device of the motherboard. Is there any other way I can increase the power of the USB-A and C ports, as the device requires high USB power to function.?

Surface | Surface Laptop | USB-C
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Noel Macadangdang 6,275 Reputation points Independent Advisor
    2025-10-29T15:46:45.1666667+00:00

    Hi   ArTuRock ,

    Thank you for sharing your issue. I understand that your device is not getting enough power to work with your surface laptop studio 2. Let’s sort this together.

    Based on my knowledge, Surface devices use a special thing called UEFI instead of a normal BIOS. Sadly, Surface UEFI doesn't let you crank up the USB power. Microsoft locks down these settings to keep things secure. Also, laptops have limits on how much power they can send through USB. The normal USB ports usually give you about 0.5A or 0.9A, while USB-C ports could give you more, but only if everything supports it.

    Please follow these steps.

    Use a powered USB hub. This is your best bet. It plugs into the wall and gives your device all the power it needs, so your laptop isn't a bottleneck.

    Turn off USB power saving.

    Go to Device Manager, universal Serial Bus controllers.

    Right-click each USB Root Hub, choose Properties, Power Management, and uncheck Allow the computer to turn off this device to save power.

    Also, turn off USB Selective Suspend in Control Panel, Power Options, Advanced Settings.

    Try different USB ports. The USB-C ports might give you more power than the normal USB ports, especially if your thing works with USB-C.

     

    May I also ask to have you tried a powered USB hub or a USB-C cable? Also, is your Surface Laptop Studio 2 a business model?

     

    I hope this answer is helpful, if you have any questions feel free to reply.

     

    Best Regards,

    Noel

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.