Windows 11 is not charging

Hi ghost_nsw64iscool,

Sorry for the late response! I was just assigned your case. I hope I can still be of help.

I'm can see that you're having an issue with your Windows 11 device not charging, and that can definitely be frustrating, especially since it's still under warranty. Based on your description, it seems like the device may not be recognizing the power adapter.

Here are a few steps you can try to troubleshoot this issue:

1. Check Connections: Make sure that the power adapter is securely connected to both your device and the wall outlet. Inspect the cable for any visible damage.
2. Inspect the Power Adapter: If available, use another compatible power adapter to see if the issue is with your original adapter.
3. Power Reset:
   • Shut down your device completely.
   • Disconnect the power adapter.
   • Hold down the power button for about 15-20 seconds.
   • Reconnect the power adapter and power on the device.
4. Update Drivers: If the device powers on but still isn't charging, you might want to check for any available updates for your device’s power management settings by going to Settings > Windows Update.
5. Check Battery Health: If you can access it, check the battery settings in Windows to see if there's any indication of a failure or low health.
6. Windows Power Management Settings: Sometimes the settings might prevent the battery from charging. You can check for power management issues that might affect battery charging.

If these steps don’t resolve the issue, you may need to reach out to your device manufacturer’s support for further assistance, especially since your device is still under warranty.

It would be great if you can help us with the following info:

1. Is there any specific error message or indication on your device when you attempt to charge it?
2. Can you provide details about the model of your device and power adapter?

Let me know how things go!

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