Universal Print automatically cancelling jobs on printer

Question

Universal Print automatically cancelling jobs on printer

Khin Rodriguez 5

The printer receives print jobs but automatically cancels them when connected through the Work/School account(universal print) on the computer. However, if I connect to the same printer via IP/network on the same computer, it prints normally. This issue started about a week ago.

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Answer 1

Hi Khin, I am Henry.

Based on your report that the issue began about a week ago, I investigated further and confirmed a widespread, known issue affecting printing and file sharing. It appears to have started after the recent Windows Security Update KB5065426, as reported in this thread. The symptoms you're experiencing closely match those described by many other users.

Go to: Settings > Update & Security > View update history. Look for KB5065426 installed recently.
Reconfigure Network & Sharing Settings

Set your network profile to Private: Settings > Network & Internet > Ethernet/Wi-Fi > Private
Enable sharing features: Control Panel > Network and Sharing Center > Change advanced sharing settings
- Turn on network discovery
- Turn on file and printer sharing

Try printing again. If it still fails, proceed to uninstall the update.
Go to: Settings > Update & Security > View update history > Uninstall updates. Find KB5065426, uninstall it, and restart the server.

You also can referenece: Patch Tuesday KB5065426 breaks sharing – Windows Report

I hope you’ll give my recommendation a try and let me know how it goes and if this answer helps, feel free to hit “Accept Answer” so others can benefit too

Answer 2

Lxmz87 0

We have exactly the same problem, starting at 3.11..2025.. The KB5065426 istn't the problem, because there is no direct network connection between Windows client and printer. This issue appears when printing via azure universal print connection over internet to the printer.. We have 3 different printers from brother (MFC8690; HL8260) with native support and registered in universal print. They used to work fine over a year now but suddenly the all three stoped. I checked that the firmware is up to date, tried different network settings, wifi and lan, hard reset of the printer and reregistration of all 3 in the universal cloud print portal, checked the dns settings, the time settings.. all good. But the Error still appears. .. Printer display shows: receiving print job and than canceling.. Image below is from the print history in universal print portal.. User's image

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Phil Giunta 5 Reputation points

2025-12-01T20:29:32.3333333+00:00

Greetings! Did you happen to find a solution to this problem? I'm struggling with it as well. Our office has a Brother MFC-L8900CDW. It supports Universal Print natively. I configured the settings in Azure over the summer, deployed Universal Print with Intune, and everything worked flawlessly until late October. Now, when we print anything via Universal Print, the job reaches the printer, which spins up as if to start printing, then stops with the message "Job Cancelled." In Azure, the jobs are listed as Aborted. Been researching for weeks to no avail. Thanks!
Lxmz87 0 Reputation points

2025-12-02T00:17:35.39+00:00
I found a workaround. My guess was that the content type was causing problems. When I register the device via the on-prem connector, I have the following content types to choose from in the Azure Universal Print console in the printer properties:

application/pdf (default value)

application/oxps

image/urf

application/octet-stream

With native registration, I have the following options available:

image/pwg-raster

application/octet-stream (default value)

image/urf

I have now set PWG-Raster as the default in Azure and used the “Microsoft PWG Raster Driver” on the client in Windows instead of the default “Universal Print Class Driver” driver. Everything else remains the same.

Printing works, no jobs gets aborted from the machine...
I'm relatively sure that the Application/PDF option used to be available for native integration in the past ...

Something migt changed with the registration and compatibility information of the devices, contacted brother support in germany 2 times with really technical description of the environment, the devices and what i tried before - no answer yet.
Phil Giunta 5 Reputation points

2025-12-05T19:04:07.0433333+00:00

Thank you so much! I will give that a try. I appreciate the information.

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Universal Print automatically cancelling jobs on printer

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