Private Teams Channels stuck in ChannelStillProvisioning – Files not provisioning

Question

Private Teams Channels stuck in ChannelStillProvisioning – Files not provisioning

Mohamed Kaleel 0

We created a new Microsoft Teams group on 08-Oct with 5 private channels.

The issue we’re facing:

Only the “General” channel Files is working (SharePoint provisioned)
All 5 private channels remain stuck in provisioning
Private channel SharePoint sites were never created
Files tab in private channels shows a blank page

Important context:

Other Teams groups in our tenant with private channels are working fine
Connectivity to SharePoint Online and Teams services is validated
No network or proxy issues — standard channels work without issue

We have logged a Microsoft support ticket and it has been open for more than 3 weeks. So far only Tier-1 interaction, and escalation requests to Tier-3 have not yet progressed.

How to fix this or how to reach Right Support Team to resolve.

2 answers

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Answer 1

Jess-Q 4,750 Microsoft External Staff Moderator

Hi @Mohamed Kaleel

Thank you for posting your question in the Microsoft Q&A forum.

Regarding your issue, I’m truly sorry to hear that you haven’t received assistance from Microsoft Support yet. I understand how frustrating this can be, and I want to help move things forward for you.

Could you please share your support ticket number with me via Private Message? I’ll give it a check of the status and do my best to provide you with an update as soon as possible.

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Thank you for your patience and understanding.

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Mohamed Kaleel 0 Reputation points

2025-10-31T12:48:32.1933333+00:00

Dear Jeass-Q,

Thanks for the swift action. Shared the ticket number in DM.
Jess-Q 4,750 Reputation points Microsoft External Staff Moderator

2025-10-31T16:01:37.6+00:00

Hi @Mohamed Kaleel,

Thank you for your response.

I’ve checked your ticket and noticed that the latest meeting recorded is from 29/10. Could you please confirm with the person who created the ticket for more details? They may have additional context that can help move this forward.
Mohamed Kaleel 0 Reputation points

2025-11-01T07:21:50.3033333+00:00

Dear Jess-q, i have shared the requestor details in Dm, any updates?
Jess-Q 4,750 Reputation points Microsoft External Staff Moderator

2025-11-01T16:10:19.7966667+00:00
Hi @Mohamed Kaleel,

Thank you for your response.

At this point, your case is still with a Microsoft support agent who is performing detailed checks and tests to ensure the problem is fully resolved. This process can take some time, but it’s important to get everything right.

If you have any new requests or updates, you can:

Email the assigned agent directly with your details.

Schedule a meeting if you’d like to discuss the issue in real time.

Share any additional information to them that might help speed up the resolution.

As a forum moderator, I can only check the overall progress of your case, and I don’t have access to the specific details or actions being taken. That means the information I’ve shared is all I can provide from here.

Thank you for your understanding and cooperation.

Answer 2

Mohamed Kaleel 0

Dear Experts,

Any workarounds, it is morethan a month still the channel is not provisioned. MS Support still analyzing the issue. wondering the basic functionality of Teams. the Expert Team from Microsoft not able to fix it.

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Private Teams Channels stuck in ChannelStillProvisioning – Files not provisioning

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