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Uh oh! We're unable to process your payment. Please call your card issuer for further details.

NGUYEN THI MINH TRANG 35 Reputation points
2025-11-01T02:54:51.19+00:00

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I’m writing to express my frustration regarding the ongoing issue I’ve been facing while trying to schedule the SC-100 Microsoft Certified Cybersecurity Architect Expert exam.

Each time I attempt to complete the booking using my VISA card, I receive the following error message:

“Uh oh! We're unable to process your payment. Please call your card issuer for further details.”

I have already confirmed with my bank that my card fully supports international transactions. I even tried using a different card, yet the exact same issue occurred.

This has been an extremely time-consuming and frustrating experience. I’ve been attempting to schedule this exam for quite some time, and even after contacting the Pearson VUE support team, I was told to wait until the next business day — which completely disrupted my schedule and plans.

I would really appreciate it if you could urgently look into this matter and provide a clear resolution so I can finally proceed with my exam booking without further delays.

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  1. Huy-K 6,865 Reputation points Microsoft External Staff Moderator
    2025-11-01T04:15:33.7166667+00:00

    Dear @NGUYEN THI MINH TRANG,

    Thank you for posting your question in the Microsoft Q&A forum.

    We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

    Clear the session and reattempt with a clean path

    • Open Incognito/Private window > sign in to Microsoft Learn > choose Schedule exam (SC‑100) > continue to Pearson VUE.
    • Try a different browser (Edge or Chrome) and a different network (mobile hotspot vs home Wi‑Fi) to avoid cached 3‑D Secure handshakes.

    Align profile & billing data

    • Confirm the country on your Microsoft Learn profile matches the country you’re entering on Pearson VUE’s billing page; then re‑try. Misalignment can break discounts and checkout.

    Contact Pearson VUE customer service

    Please kindly refer to these links to reach Contact Pearson VUE customer service:

    Alternatively, you could submit a request regarding your issue through: Credentials support | Microsoft Learn

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. NGUYEN THI MINH TRANG 35 Reputation points
    2025-11-02T07:34:41.7466667+00:00

    Hi @Huy-K

    Thanks for your assistance.

    In the past, I successfully completed the payment without any issues. I also asked my friend to register on my behalf using a different browser, network, and card, but the same error still occurred. I also checked the country on your Microsoft Learn profile but there is just only "Manage email preferences", and already matched with the one I entered on Pearson VUE’s billing page.