SIgn up Problem

Hello Asma Yassin,

This "We couldn't validate your address" error is almost always a formatting issue with the validation system, not a problem with your location in the UAE. I understand it's frustrating to be stuck at the sign-up page when you know your address is correct.

While this Q&A forum is for technical questions about Azure services (like AI, IoT, etc.), sign-up, billing, and subscription issues are handled by a different team. However, I can provide a few troubleshooting steps that commonly solve this problem.

1. Check Address Formatting

1. Postal Code: The UAE does not use postal codes for street mail in the same way other countries do. In the Postal Code field, please try entering 00000. This is a common workaround.
2. P.O. Box: If your address is primarily a P.O. Box, try entering it in "Address Line 2." For "Address Line 1," try to enter a general street name or just your city (e.g., "Dubai", "Abu Dhabi").
3. Special Characters: Try entering your address without any commas, hyphens (-), or other special characters.

2. Check Your Browser and Network

1. Disable VPNs: This is the most common cause of failure. Please disable any VPN, proxy, or ad-blocker. The Azure sign-up system is very sensitive and will often fail validation if it detects a proxy.
2. Use an InPrivate Window: Open a new "InPrivate" (on Edge) or "Incognito" (on Chrome) browser window and try the sign-up process again. This clears any old or bad cache.
3. Check Your Phone Number: Ensure your phone number is entered with the correct international format for the UAE (e.g., +971 ...).

I hope this helps you get this resolved quickly!
Please Accept the answer and upvote for remediation of other community members. 😊