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I just turned on my laptop after a few days of not using it and the volume shows a mute sign ad it won't turn on, it keeps saying "device not connected"
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Hi Katekani,
Thanks for posting your concern here in the Microsoft Community! I know how frustrating it can be when your surface laptop isn’t working properly.
To help you better, could you let me know which specific surface laptop model you're using? Once I have that info, I’ll be happy to share some steps that might help resolve the issue.
Feel free to reply anytime I'm here to help!
It's an ASUS laptop
This error usually means Windows isn’t detecting your audio hardware properly. It can happen for a few reasons:
The audio driver might be missing, outdated, or corrupted
A recent Windows update may have reset or disabled your sound settings
The audio service might not be running
The sound device could be disabled in Device Manager or not recognized due to a system glitch
Even though it sounds serious, in most cases it’s fixable with a few steps—and your files and apps won’t be affected.
What you can try is:
Check Device Manager
Press Win + X and select Device Manager
Expand Sound, video and game controllers
If you don’t see your audio device or see a warning icon:
Right-click and choose Scan for hardware changes
If nothing appears, click Action > Add legacy hardware and follow the prompts
Reinstall the Audio Driver
Visit the ASUS Support site
Enter your laptop model and download the latest audio driver
Install it and restart your laptop
Restart Audio Services
Press Win + R, type services.msc, and press Enter
Find Windows Audio and Windows Audio Endpoint Builder
Make sure both are running and set to Automatic
Run the Audio Troubleshooter
Go to Settings > System > Sound
Scroll down and click Troubleshoot common sound problems
Follow the on-screen instructions
Let Me know how it goes, Happy to help!
