Cant pay for one drive

Hello Aleksandrs Zabinako,

I hope you're having a nice day! I wanted to follow up to see if you need any additional help. I hope everything is going well on your part.

If you have any doubts, need clarification, or new questions have arisen, don't hesitate to get in touch. I am here to support you and happy to help.

Your satisfaction is important to me, and I want to make sure you feel safe and supported throughout the process. Just tell me how I can help you more.

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Hi. My address/region settings and payment method with currency are all fine. When I go to purchase more storage, I'm asked to enter an address, but there's no option to select a country other than the US. Even if I enter my US work address, it won't let me pay for the storage upgrade. I've already tried all the options 🤷‍♂️

Like that

Hello Aleksandrs Zabinako,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with payment method. I truly understand how you feel. Let me assist you go through this situation.

As your description, it seems like your Microsoft account region determines the currency and payment options. If the region is incorrect, you cannot purchase OneDrive storage. Therefore, please try these steps:

Step 1: Check Current Region

• Go to Microsoft Account Profile.
• Under Country/Region, confirm what is set.

Step 2: Change Region

• If incorrect, click Edit profile info → Change Country/Region.
• Important: Changing region may require updating your billing address and payment method to match the new region.

Step 3: Update Payment & Subscription

• After region update, go to Services & Subscriptions.
• Select OneDrive plan → Upgrade.
• Add a payment method that matches the new region.

Notes:

• If you have an active Microsoft 365 subscription, region changes can affect renewal and services.
• Sometimes, region cannot be changed if you have an active subscription. In that case, you need to cancel current subscription, wait for it to expire, then create a new subscription in the correct region.

4. Contact Microsoft Support

If it's still not work out, please contact Microsoft support team for the best assistance.

1. Visit this site: Contact – Microsoft Support
2. Type Contact in the search box.
3. Now, click on Get Help and select Contact Support or enter below to contact support.
4. Go to the Products & Services tab and choose the Microsoft 365 & Office category.
5. On the Category tab, choose Manage my subscription.
6. Go to Confirm.
7. You can now choose the Chat with a support agent option in your web browser.

The following images indicate in detail the steps to contact them:

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

I hope this helps in your situation. Feel free to let me know if you have another update.

Sincerely,

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