Surface laptop - Microsoft store fails to launch

Open Command Prompt as Administrator

Run: wsreset.exe

This will reset the Store cache

Run Windows Store Troubleshooter:

Settings > System > Troubleshoot > Other troubleshooters > Run Windows Store Apps.

If required reinstall Store:

Open PowerShell as Admin and copy-paste the following:

   Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Hi!

Welcome to Microsoft forums.

Your screenshot clearly shows a WinStore.App.exe crash (Event ID 1000) on your Surface Laptop. This means the Microsoft Store app is corrupted or its runtime dependencies are mismatched or damaged.

I'll give you steps on what to do (might be already done already but do it again)

Step 1: Reset the Microsoft Store

• Open Settings → Apps → Installed apps.
• Find Microsoft Store.
• Click the three dots (⋯) → Advanced options.
• Click:
  • First Repair (test if Store opens).
  • If still failing, click Reset.

Then reboot and test.

Step 2: Re-register Microsoft Store (if reset did not work)

• Open PowerShell as Administrator.
• Run this command: Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"}
• Restart your PC.

Step 3: Reinstall Microsoft Store from Windows Image ( if previous step fails)

• Open PowerShell (Admin) again.
• Run: wsreset.exe
• (This clears cache; ignore if window closes instantly.)
• Then reinstall Store:
  • Get-AppxPackage WindowsStore | Remove-AppxPackage Add-AppxPackage -register "C:\Program Files\WindowsApps\Microsoft.WindowsStore_22509.1401.11.0_x64__8wekyb3d8bbwe\AppxManifest.xml" -DisableDevelopmentMode\
  • Adjust the path to match the version shown in your error if necessary.
• If PowerShell says access denied → enable access to WindowsApps folder:
• RUN:
  • takeown /f "C:\Program Files\WindowsApps" /r /d y icacls "C:\Program Files\WindowsApps" /grant administrators:F /t
  • Then repeat reinstall command above.

Check these steps first and let me know so I can assist you further.