Laptop surface problem

Mamta Sureka 0 Reputation points
2025-11-03T11:59:03.3+00:00

I am writing to inquire about an issue with my laptop screen. There is a line appearing on the display. Could you please advise on how this can be mended?

Surface | Surface Laptop | Display and screen
{count} votes

1 answer

Sort by: Most helpful
  1. Ivan B 86,690 Reputation points Independent Advisor
    2025-11-03T17:25:07.3533333+00:00

    Hi,

    Restart your device and check if the screen line appears after restarting and booting. If so, it's a screen problem. If it's under warranty, contact support for service and repair.

    https://support.microsoft.com/en-us/surface/troubleshooting-options-for-a-screen-that-has-lines-through-it-b1f5e16d-ff82-4b3e-9ceb-37ad77303cc0

    https://support.microsoft.com/en-us/surface/how-to-get-service-or-repair-for-surface-b06da716-0763-65b3-e2f2-116d9e30f877

    Out of warranty

    https://support.microsoft.com/en-us/surface/get-service-for-your-out-of-warranty-or-damaged-surface-08312d65-7d7d-5438-2f85-92c8b0a605ac

    You can also go directly to a support center in person and take your device for repair verification.

    Give feedback if the information was useful or not.

    Thanks

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.