Share via

ARM scanner and printer connectivity

Elisa Umscheid 0 Reputation points
2025-11-03T14:42:11.32+00:00

I am not able to connect a Surface ARM device to HP MFP E77825 networked copier and use account codes to print.

Scanners will not connect and are not found with the "add a device" option:

HP MFP E77825 networked

Brother ADS 1700W usb with usb c to a converter and wireless

Ambir 490i usb with usb c to a converter

Ambit DS820ix usb with usb c to a converter

How do I get these devices to work with a Surface ARM device. I have contacted tech support for all items and they tell me to use the Add a Device option and let the computer select the generic Windows drivers. If the device loads, HP MFP E77825, there is limited functionality and no option to use account codes when printing. Otherwise, Windows says there isn't a device found in all other instances.

Thank you very much for your assistance and support.

Surface | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 184K Reputation points Independent Advisor
    2025-11-03T15:19:40.7033333+00:00

    Hello,

    Devices built with ARM processors use Windows for ARM, which has a different driver architecture from standard Intel or AMD systems. Printer and scanner drivers are created and maintained by the original manufacturer, not Microsoft, so compatibility depends entirely on whether the device maker releases an ARM version driver. When Windows installs a generic driver, it only provides very basic functionality, often missing advanced options such as account codes or full scanning controls. Unfortunately, unless HP or Brother publish dedicated ARM drivers for your models, the generic driver is the only available solution at this time.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.