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Microsoft Edge | Open the browser | Windows 10
Launching Microsoft Edge on Windows 10
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Hi Keith, are you using Outlook on the web, desktop, or mobile app?
If new emails aren’t loading, first check that you’re connected to the internet and Outlook isn’t set to “Work Offline.” Try restarting Outlook or signing out and back in. If you’re on Outlook.com, refresh the page or clear your browser cache. Also, make sure your mailbox isn’t full.
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