My Logitech C920 WebCam stopped working with MS Teams

Question

My Logitech C920 WebCam stopped working with MS Teams

KATTAK, Eugene 0

My computer recently was upgraded to Windows 11 and ever since, my Logitech Pro C920 Webcam has been unable to connect to MS TEAMS. How can I rectify this issue?

Jay Tr 6,125 Reputation points Microsoft External Staff Moderator

2025-11-05T18:28:26.0166667+00:00

Hi @KATTAK, Eugene,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
Jay Tr 6,125 Reputation points Microsoft External Staff Moderator

2025-11-07T22:07:52.4333333+00:00

Hi @KATTAK, Eugene,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

If you're still experiencing any issues or have come across new challenges, feel free to let me know which steps you're currently stuck on. I’m here and happy to assist whenever it’s convenient for you.

Thank you again for your time and collaboration. I look forward to hearing from you whenever you're ready.

Warm regards,

1 answer

Your answer

Jay Tr 6,125 Reputation points Microsoft External Staff Moderator

2025-11-05T18:28:26.0166667+00:00

Hi @KATTAK, Eugene,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.

Warm regards,
Jay Tr 6,125 Reputation points Microsoft External Staff Moderator

2025-11-07T22:07:52.4333333+00:00

Hi @KATTAK, Eugene,

I hope you're having a great day.

It’s been a pleasure working with you on this thread. I understand you may have other priorities at the moment, and I completely respect that.

If you're still experiencing any issues or have come across new challenges, feel free to let me know which steps you're currently stuck on. I’m here and happy to assist whenever it’s convenient for you.

Thank you again for your time and collaboration. I look forward to hearing from you whenever you're ready.

Warm regards,

Answer 1

Jay Tr 6,125 Microsoft External Staff Moderator

Hi @KATTAK, Eugene,

Thank you for posting your question to the Microsoft Q&A forum.

To help narrow down the cause, could you please provide a few additional details:

Are you using a business email (e.g., @companyname.com)? Or is it a personal email type (@hotmail, @gmail, @outlook.com).
Does the behavior occur in other apps, or just Microsoft Teams?
Have you tried using the camera on other devices? If so, does it work normally?

This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.

In the meantime, please try the following troubleshooting steps:

Ensure that the camera is connected

Since you're using an external camera, ensure it is securely connected to the USB port. Check for any loose cords or cables and confirm all connections are properly plugged in.

Allow your apps to access the camera

If you recently updated Windows 11, you might need to give apps permission to use the camera. In newer versions of Windows 11, some apps won't have default access to the camera.

Select Start > Settings > Privacy & security > Camera .
Make sure Camera access is turned on.
Note: If camera access for the device is turned off and greyed out, you'll need an administrator on the device to turn on camera access for you.
Make sure Let apps access your camera is turned on.

Test your camera in a different app

Use the Camera app in Windows to check if the issue is specific to a certain app.

Open Start > Camera and see if the preview works.

For more information, please visit Camera doesn't work in Windows - Microsoft Support

Thank you for your patience and cooperation. Your satisfaction is very important to us, and we’ll make sure this is handled as quickly as possible.

I'm looking forward to your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

KATTAK, Eugene 0 Reputation points

2025-11-04T16:48:57.43+00:00

I am using a business email. I do not have the same issue with GMEETS. I didn't test the webcam on other devices since on my same work laptop, it works fine with GMEETS.
Jay Tr 6,125 Reputation points Microsoft External Staff Moderator

2025-11-04T21:53:34.4866667+00:00

Hi @KATTAK, Eugene,

Thank you for your prompt response and the details you shared. It is helpful to know that the webcam works with Google Meet on the same laptop.

Have you had a chance to try the recommended troubleshooting steps for Microsoft Teams? If so, did you encounter any issues during the process? Our goal is to make sure you have a smooth experience with Teams, and we are here to assist you every step of the way.

Looking forward to your update.

Thank you for your time and cooperation.
KATTAK, Eugene 0 Reputation points

2025-11-05T13:25:17.75+00:00

No! I haven't had the chance to follow the trouble shooting steps. Can you repost them and when my schedule permits I will walk through those recommendations.
KATTAK, Eugene 0 Reputation points

2025-11-05T18:58:31.1666667+00:00

I attempted to follow the corrective steps but since my employer limits my settings permissions, only an administrator has the ability to reconfigure the settings as MS has instructed. I submitted a ticket to my internal IT support and await their reply. Since we are eventually moving from Google Chrome to MS Edge I'm going to need a compatible webcam or fix the connection on the one that I have.
Jay Tr 6,125 Reputation points Microsoft External Staff Moderator

2025-11-05T22:18:07.6333333+00:00

Hi @KATTAK, Eugene,

Thank you for letting us know about the steps you’ve taken. We appreciate you submitting a ticket to your internal IT team, as they will have the necessary permissions to complete the configuration.

If you receive any updates from your IT support or have any further questions and concerns, please let me know. I'm happy to help.

Wishing you a great day ahead.

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My Logitech C920 WebCam stopped working with MS Teams

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