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Repeated Hotmail One Time Code Using Firefox

Shopper1 20 Reputation points
2025-11-04T17:06:21.01+00:00

Win 7 and Firefox To Access Hotmail

Google Chrome and Opera: Hotmail And Live Account Sign-in successful with password only..

Firefox: I enter my email address and it states 'We're having trouble locating your account. Which type of account do you want to use?'-Select Work/School or Personal Account.

One-time code entered each time, when using GC, to access to Hotmail and Live Accounts using Firefox.

Steps Taken:

-Hotmail 2-Step Verification is Turned Off.

-GC Cookies Are Enabled.

-GC JavaScript Is Enabled.

-GC Cookies Were Cleared.

-GC Was Closed And Re-Opened.

-Computer Was Shut Down And Restarted.

Q: What Hotmail and/or Firefox and/or Win 7 setting(s) need to be changed so that a password is sufficient for sign-in purposes?

UPDATE: The issue with Google Chrome has been fixed but now the issue is with Firefox.

Does anyone read these threads?

Thx.

Windows for home | Previous Windows versions | Email and communications
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  1. Q&A Assist
    2025-11-04T17:06:39.7633333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To resolve the issue you're experiencing with signing into your Hotmail and Live accounts using Google Chrome, you may want to check the following settings:

    1. Browser Settings: Ensure that cookies and JavaScript are enabled in Google Chrome, as these are often required for proper authentication processes.
      • Go to Chrome Settings > Privacy and security > Cookies and other site data, and ensure that cookies are allowed.
      • Go to Chrome Settings > Privacy and security > Site settings > JavaScript, and ensure that sites can use JavaScript.
    2. Clear Cache and Cookies: Sometimes, clearing the browser's cache and cookies can resolve sign-in issues. You can do this by going to Chrome Settings > Privacy and security > Clear browsing data.
    3. Update Chrome: Make sure that you are using the latest version of Google Chrome. Updates can fix bugs and improve compatibility with various websites.
    4. Check Security Settings: If you have any security extensions or settings that might block certain types of authentication, consider disabling them temporarily to see if that resolves the issue.
    5. Account Security Settings: Check the security settings of your Hotmail/Live account. If two-factor authentication is enabled, you may need to use a one-time code regardless of the browser being used.

    If the problem persists after checking these settings, you may need to contact Microsoft support for further assistance regarding your account's security settings.

    References:

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