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Bitlocker key code doesn't show up for 5th PC

Bruce Coane 0 Reputation points
2025-11-05T15:32:00.44+00:00

I’m working with a computer that’s currently displaying the BitLocker recovery screen. I’ve logged into the associated Microsoft account and confirmed the device using its serial number. The account shows five registered devices, but when I attempt to access the BitLocker recovery key, only four of the five are listed—and none of the keys provided unlock the drive.

I also tried resetting the PC, but received an error stating that the reset couldn’t be completed, which returned me to the BitLocker screen. Is there a known workaround to either reset the device or retrieve the correct BitLocker recovery key?

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
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  1. Tracy Le 2,895 Reputation points Independent Advisor
    2025-11-05T17:36:59.2466667+00:00

    Hello Bruce Coane,

    The "Windows for business" tag suggests this is a work computer. It is almost certain that your IT department holds the key. The key for a work device is not saved to your personal Microsoft account; it is saved in your company's Azure AD (Entra ID). Stop trying to reset the machine.

    I assume the computer you are using is a work computer. Please contact your IT administrator before you do anything else. They can retrieve the key quickly.

    If this explanation is helpful, please click "Accept Answer". If any issues come up, don't hesitate to let me know!

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  2. Tracy Le 2,895 Reputation points Independent Advisor
    2025-11-06T15:53:49.4+00:00

    Has your issue been solved, Bruce Coane? If it has, please accept the answer so that it could be spred further to those in need too. If not, is there anything I can help you with? Please let me know. :)

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  3. Bruce Coane 0 Reputation points
    2025-11-10T15:49:43.4633333+00:00

    I'm still having issues getting the BitLocker recovery code. I've accessed the Microsoft Admin account and viewed the BitLocker keys, but I still cannot find the correct BitLocker key matching the recovery code displayed on the screen. We are a small business, and the office was set up before I joined, and I'm not sure of the IT, as I've not seen anything for an IT department.

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