connect my wife`s new Lenovo laptop her Microsoft account

Hi John,

Thank you for sharing your question. I understand about setting up your wife's new Lenovo laptop with her Outlook.com. I get how annoying it is when setting things up and the verification code just doesn't show up. Let’s sort this together

So, it looks like you're trying to verify using a backup email (******@dewsburyrams.com), but the code isn't coming through. This can happen for several reasons, even when everything looks right based on my knowledge.

Here's what could be going on and how to fix it.

Common reasons for not getting the code. It might be in the spam or junk folder. The email delivery could be delayed because of server issues. The backup email might be entered wrong or isn't active anymore.

The domain (@dewsburyrams.com) could be blocking Microsoft emails or marking them as spam. VOIP or custom domains sometimes have restrictions that can stop Microsoft security emails.

Here’s how to sort it out. Check the spam/junk folder in the @dewsburyrams.com email.

Add @accountprotection.microsoft.com to the safe sender list in that email.

Try resending the code and wait a bit before checking again.

If it still doesn’t arrive, think about adding another backup method (like a phone number or a different email). You can do this by signing in at [https://account.microsoft.com/security]and choosing “Manage how you sign in”.

If you can’t get into the account at all, use the Microsoft sign-in helper to walk you through the recovery steps.

May I also ask to have you already had a look in the spam folder or tried a different verification method, like a phone number or an authenticator app?

I hope this answer is helpful, if you have any questions, feel free to reply.

Best Regards,

Noel