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Surface HUB 2S Serial No. is correct still showing

Deep Gosai 0 Reputation points
2025-11-06T04:12:10.0266667+00:00

Jul 6, 2021, 4:37 AM

Dear All,

Surface HUB 2S Serial No. is correct still showing "The selected product and serial number combination are invalid. Please select the correct product name and validate your serial number is entered correctly."

I Have use my serial no. before to download a recovery image from Microsoft website, but at this time, i return to download it again, and it returns invalid Serial Number !

I don't know what is happening, i just enter the same serial number, as engraved on the back of my surface book.

Please help me to know the problem.

Surface | Other
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  1. Thomas4-N 4,320 Reputation points Microsoft External Staff Moderator
    2025-11-06T13:07:40.6933333+00:00

    Hello Deep Gosai, welcome to Microsoft Q&A forum.

    Please understand that Surface Hub troubleshooting falls outside standard forum support due to its specialized setup—firmware and MDM quirks make it best handled by experts.

    Please reach out to Surface Business/Education Support for tailored help: https://learn.microsoft.com/en-us/surface/contact-surface-business-education-support.

    I hope this points you to the right direction.

    Note: "Support for Surface Hub 2S devices running Windows 10 Team edition ends on October 14, 2025. To avoid service disruption, we recommend using the seamless software migration option to move to Microsoft Teams Rooms on Windows at any time before the end of support."

    Unlike the standard versions of Windows 10, there's no extended support option for Windows 10 Team edition when support ends."

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