I got an error "You need permission to join this live event. Please contact the organizer" and I missed a very important webinar onCopilot Chat in Microsoft 365 Apps

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I got an error "You need permission to join this live event. Please contact the organizer" and I missed a very important webinar onCopilot Chat in Microsoft 365 Apps

Robinson Dass 20

Hi Team,

I have an email confirmation to join the webinar but could not join because of the below error.

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Could you please tell me, what could I have done better to avoid in future as I have register for more upcoming events.

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Answer 1

Vicky-I 6,210 Microsoft External Staff Moderator

Dear @Robinson Dass,

Thank you for contacting Microsoft Q&A Forum!

This message: "You need permission to join this live event. Please contact the organizer" typically appears due to one or more of the following reasons:

Event permission settings: Live Events in Microsoft Teams have three access levels:
- Public: Anyone with the link can join.
- Org-wide: Only people in the organizer’s organization.
- Specific People/Groups: Only invited participants.
If the event was restricted and your account wasn’t included, you would see this error.
(Reference: Best Practices for Live Events)
Account mismatch: If you registered with one email but signed in with another, the system will block access. (Reference: Issues with Teams Webinars)
Organization policies: Guest access or anonymous join may be disabled in the organizer’s Teams settings. Please check this article for more details: Troubleshoot Teams Live Events
Cache or sync issues: Cached credentials or delayed permission sync can cause unexpected access errors.

So, about your question: "what could I have done better to avoid in future". I can suggest you some steps below:

Sign in with the same account used for registration.
Verify the event link and permissions early: Try joining 15–30 minutes before the start time.
Clear cache or use an InPrivate/Incognito browser session if you encounter issues.
Update Microsoft Teams or use the web version if the desktop app fails.
Important: Contact the organizer promptly if you see a permission error, they can grant access or resend the correct attendee link.

We appreciate your kind patience and understanding that sometimes the initial response may not immediately resolve the issue or there may be some misunderstandings about your scenario, but we would love to hear updates from you and find out further suggestions.

Best Regards.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Robinson Dass 20 Reputation points

2025-11-06T09:33:31.3433333+00:00

What is the email address of Microsoft?
Vicky-I 6,210 Reputation points Microsoft External Staff Moderator

2025-11-06T10:09:17.1+00:00

Hello @Robinson Dass,

Thank you for your question. Could you please share what you would like to do with Microsoft’s email address? Are you trying to reach general Microsoft Support or the webinar organizer?

Just to clarify, Microsoft does not provide a single public email address for support. If you need assistance, the best way is to contact us through official support channels or by phone via Customer service phone numbers

Best Regards.
Robinson Dass 20 Reputation points

2025-11-06T10:21:12.2266667+00:00

Hi Vicky,

I am trying to reach the webinar organizer.

So that I dont miss the future webinars.

Thanks

Robinson
Vicky-I 6,210 Reputation points Microsoft External Staff Moderator

2025-11-07T15:10:48.1733333+00:00

Dear @Robinson Dass,

Thank you for your confirmation. To contact the webinar organizer, please check the registration confirmation email or the event registration page, as these usually include the organizer’s contact details or a “Contact Organizer” link.

If this is a Microsoft webinar, please review the registration page carefully, as it typically provides the correct contact information and support options.

You can also open the event in your Outlook or Teams calendar, where the organizer’s name and email are listed under Meeting Details.

Hope this help!

Best Regards.
Vicky-I 6,210 Reputation points Microsoft External Staff Moderator

2025-11-11T15:15:14.66+00:00

Dear @Robinson Dass,

I hope you are doing well after receiving this message.

Thank you very much for accepting my response. I'm glad it helped you.

This is the second time I have followed up with your issue to confirm if the issue has been resolved. I sincerely want to make sure your experience is as smooth as possible.

If you have any questions or questions in the future, feel free to post new questions on this forum. We are ready to help you.

Thank you for using the Microsoft Q&A forum.

Have a fulfilling and successful day!
Robinson Dass 20 Reputation points

2025-11-11T15:20:24.3866667+00:00

Hi Vicky, Thanks for following it up. I liked your detailed response and I am quite happy to mark my issue as resolved. Although, I could not find the Organizer details in the invite neither a mail address to escalate it. I sincerely thanks for your efforts.
Vicky-I 6,210 Reputation points Microsoft External Staff Moderator

2025-11-13T15:39:42.9733333+00:00

Dear @Robinson Dass,

Thank you so much for your kind words, I truly appreciate it.

Regarding the Organizer details and escalation email address, typically, these are included in the meeting invite under the Organizer field or in the event details section. If you still cannot locate them, you might try checking the meeting properties in Outlook or Teams or reach out to your internal IT support for assistance.

If you need further help or have any other questions, feel free to post on the Microsoft Q&A forum and we’re always happy to assist.

Thank you again for your engagement and wishing you continued success!

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I got an error "You need permission to join this live event. Please contact the organizer" and I missed a very important webinar onCopilot Chat in Microsoft 365 Apps

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