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I cancelled a Meeting a few months back, but the chat is still open on teams, how can i delete it?

Kevin Malburg 20 Reputation points
2025-11-06T09:54:02.2333333+00:00

Dear MS Support,

i cancelled a meeting invite a few months back. The meeting was an educational forum.

After cancelling the meeting the chat remained open for users on Teams.
They are now mis-using the teams chat as a support request chat, which prevents us from driving traffic to our official service desk.

How can i remove the teams chat?

I tried:

  1. Having someone forward me the invite -> Only possible in cancelled state, i cannot restore the meeting
  2. Writing with our global system admins to manually delete -> they said no its not possible
  3. Having someone export the meeting and then import again -> Only in cancelled state, not possible
  4. Restoring from deleted meeting -> not available anymore

Please be so kind and support me with this, i urgently need to have this teams chat removed.

Thanks!

Microsoft Teams | Microsoft Teams for business | Chats | Group chats
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  1. Rin-L 10,005 Reputation points Microsoft External Staff Moderator
    2025-11-06T11:56:56.13+00:00

    Hi @Kevin Malburg, 

    Thank you for posting your question in the Microsoft Q&A forum.  

    I can see you’ve put a lot of effort into resolving this issue, and I completely understand how frustrating it must be when the chat is being misused and impacting your support workflows. 

    Unfortunately, Microsoft Teams does not currently provide an option to completely delete or remove a meeting chat once it has been created. This is a known limitation of the platform. Meeting chats are designed as persistent collaboration spaces, and when a meeting is scheduled, the chat becomes an independent entity from the meeting itself. As a result, even if the meeting is cancelled, the chat remains accessible to participants because it is stored as part of the Teams messaging infrastructure. 

    I know this may not be the outcome you were hoping for, and I truly appreciate your understanding. As a forum moderator, I don’t have the ability to escalate or change these product behaviors, but I hope this response can clarify the limitation. 

    If you have any other questions or need further assistance, please feel free to post them in the Microsoft Q&A forum. Thank you again for your time and patience! 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  1. Q&A Assist
    2025-11-06T09:54:14.44+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Unfortunately, once a Microsoft Teams meeting has been cancelled, the associated chat cannot be deleted or removed by users or administrators. The chat remains accessible to participants unless specific actions are taken to restrict or manage chat settings for future meetings.

    If the chat is being misused, you might consider adjusting the meeting chat settings for future meetings to prevent similar issues. For instance, you can restrict chat access to only during the meeting or turn it off entirely for certain meetings. However, these settings will not affect the chat of a meeting that has already been cancelled.

    For immediate concerns, it may be helpful to communicate with your team about the appropriate channels for support requests and encourage them to use the official service desk instead of the Teams chat.

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