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How to recover

NightmareXD97 0 Reputation points
2025-11-06T12:27:58.35+00:00

Account that I am trying to recover. Last able to access was on 29/10/2025

Microsoft Email: is*********@gmail.com

Hi, I have issues accessing my microsoft account. I tried to login with the password that I set, it replied 'We couldn't find a Microsoft account. Try entering your details again, or create an account.'. I also tried creating a new account with the same email but it said that it exists. I tried 'recover your username', it said 'We found these accounts. More than one Microsoft account uses the info you entered. Sign in with the one you want to use.': ni***@gmail.com and i9*****@outlook.com.** I do not recognise any of these accounts and have no access to these account.

I tried microsoft 'can't access your account' feature, it said the account does not exist. The image shown shows my username and profile pic when i last had access to prove that this account belongs to me.20251106_202220

Microsoft 365 and Office | Subscription, account, billing | For home | Android
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  1. Ami-T 3,945 Reputation points Microsoft External Staff Moderator
    2025-11-07T03:29:59.1733333+00:00

    Hello NightmareXD97,

    Thanks for sharing your concern on Microsoft Q&A,

    I am acknowledged that you would like to recover your account, and I am here to help. Here is some Microsoft guidance to help you recover or reset your account: I can't sign in to my Microsoft account

    Help with the Microsoft account recovery form

    In case you need further help, please contact to Microsoft Support directly to keep you information safe because of this forum is online.

    1. Click on this page Contact - Microsoft Support, type "Microsoft Office 365" to search and click "Sign in to contact support" at the bottom of the page.
    2. Sign in to another available Microsoft account. Make sure you log in with your personal account.
    3. Under Products and Services, select "Microsoft 365 and Office".
    4. Under Categories, select "Password Reset/Recovery" and click Confirm.
    5. Click on "Chat with a support agent in your web browser".

    Please contact chat during local working hours. I hope you can solve the problem smoothly. Do not hesitate to contact me if you need further help.

    Kind regards,

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