Web App was disabled by an admin for unknown reason

Sean Hairston 20 Reputation points
2025-11-06T21:37:16.9166667+00:00

I get this error when I try starting the web app:

Failed to start website: resourceId /subscriptions/2f1e90b5-ddea-40a8-bec6-15a7fe2b181f/resourceGroups/testresource/providers/Microsoft.Web/sites/seanhairston, error The subscription ‘2f1e90b5-ddea-40a8-bec6-15a7fe2b181f’ is disabled and therefore marked as read only. You cannot perform any write actions on this subscription until it is re-enabled.

Looks like my application has been disabled by an admin. I don’t know what Im supposed to do.

Azure Managed Applications
Azure Managed Applications
An Azure service that enables managed service providers, independent software vendors, and enterprise IT teams to deliver turnkey solutions through the Azure Marketplace or service catalog.
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  1. Siva shunmugam Nadessin 3,255 Reputation points Microsoft External Staff Moderator
    2025-11-07T23:27:18.43+00:00

    The Credit card expiry was the issue and settling the balance helped in resolving.

    Hello Sean Hairston

    You can raise the support ticket using following link for billing and for technical support reach out to Microsoft Q&A.

    https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

    Reference Document

    How to create an Azure support request - Azure supportability | Microsoft Learn

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  1. Siva shunmugam Nadessin 3,255 Reputation points Microsoft External Staff Moderator
    2025-11-07T00:52:58.05+00:00

    Hello Sean Hairston,

    This typically means that there’s an administrative action needed to re-enable it. Here’s what you can do:

    Check Subscription Status: Since the error message indicates that your subscription is marked as read-only, you need to check the status of the subscription within your Azure portal. If it's indeed disabled, only an admin with the right permissions can fix this.

    Contact your Admin: If you're not the admin, reach out to the person or team that manages your Azure subscription. They should be able to investigate why the subscription was disabled and work on enabling it again.

    Role-Based Access Control (RBAC): If your access is limited to read-only, you might need additional permissions to modify settings or start applications. Make sure you have the right access level (like Contributor role) for the web app.

    Running Diagnostics: Once the subscription is re-enabled, you can troubleshoot the app further if similar issues arise by utilizing the "Diagnose and solve problems" option in the Azure portal, which can help identify what might be causing issues.

    I recommend checking this Azure documentation about Troubleshooting Azure RBAC for more details on permissions that might help you or the admin resolve this situation more swiftly.

    Hope this helps get your app back on track! If you have any more questions, feel free to ask.

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  2. Q&A Assist
    2025-11-06T21:37:24.7733333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It appears that your web app is disabled due to the associated subscription being marked as read-only. This typically happens when the subscription has been disabled by an administrator, which prevents any write actions, including starting the web app.

    To resolve this issue, you will need to contact your Azure subscription administrator to find out why the subscription is disabled and request that it be re-enabled. Once the subscription is active again, you should be able to start your web app without any issues.

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